At a Glance
- Tasks: Lead the pet parent experience and ensure top-notch service across all PetSmart offerings.
- Company: Join a passionate team at PetSmart dedicated to pet care and customer satisfaction.
- Benefits: Enjoy flexible scheduling, competitive pay, and opportunities for growth in a fun environment.
- Other info: Dynamic role with a focus on teamwork and creating memorable experiences for pet parents.
- Why this job: Make a difference in the lives of pets and their owners while developing your leadership skills.
- Qualifications: 3-5 years in customer service or retail leadership with strong communication skills.
The predicted salary is between 41850 - 51150 $ per year.
Shape the Pet Smart pet parent experience with strong communication, service leadership, and operational focus. This full-time position requires schedule flexibility.
As an Experience Leader, you guide associates and customers across salon, training, hotel, day camp, live pet sales, and adoptions.
You support safe, healthy pets while maintaining store standards and executing company policies.
You also coordinate staffing, events, services, and daily priorities.
Key Responsibilities
- Oversee pet parent experiences across Pet Smart services
- Assist reservations for hotels, salons, and training
- Execute store events and marketing activities
- Conduct monthly Services Walks for policy compliance
- Act immediately when sick or injured pets need care
Requirements
- Three to five years in customer-focused experience or retail leadership
- Flexible schedule, including evenings, weekends, and holidays
- Strong organizational skills and attention to detail
- Strong written and verbal communication skills
- Ability to stand, walk, climb ladders, and lift
Use customer-focused leadership, service coordination, and clear communication to deliver safe experiences for pets and their parents.
Pet Parent Experience Leader employer: PetSmart, Inc.
At PetSmart, we pride ourselves on being an exceptional employer that values teamwork, growth, and a passion for pets. Our associates enjoy a supportive work culture with comprehensive benefits, including health and wellness programs, tuition assistance, and career development opportunities. Located in a vibrant community, our Retail Operations Lead role offers the chance to make a meaningful impact while working alongside fellow pet enthusiasts in a dynamic retail environment.
