Clerk

Department: Day Surg Pre and Post SOP

Position Status: Temporary (Fixed Term)

Time Type: Part time

Temporary Contract End Date: 2028-03-26

Union: OPSEU CLERICAL 345 (Ontario Public Service Employees Union Clerical 345)

Location: Peterborough, ON

Language: English

Salary: $30.66 - $32.90 per hour

THE PRHC DIFFERENCE:

Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding communities.

As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a culture that recognizes and celebrates the efforts and achievements of its people.

What We Offer:

• A competitive total rewards package aligned with the position
• Pension plan with employer contributions for eligible roles
• Health, wellness, and lifestyle perks, including fitness memberships and travel savings
• On site gym 24/7 free to all employees
• Ongoing learning and development opportunities to support your growth

HOURS OF WORK:

The stated hours of work are approximate as schedules are subject to change with the operational needs of the Health Centre.

Approximate # of Hours: 22.5

Type of Shifts: 8 hour shifts including Days, Evenings, Weekends and Holidays.

WHAT YOU'LL DO:

As the first line of contact in the department, the Outpatient Clerk is responsible to provide exceptional customer service and administrative support to the clinic by supporting clinicians, patients and families, coordinating clinic activities, booking/managing patient appointments, processing paper and electronic files.

WHAT YOU'LL BRING:

Successful completion of a Medical Office Support Staff Certification, or an equivalent combination of education and work experience.

WHO YOU ARE:

• Demonstrated basic knowledge of the Microsoft office suite and good computer skills.
• Excellent working knowledge of EPIC.
• Demonstrated customer focused/driven attitude and positive customer philosophy.
• Accurate keyboarding skills (40 wpm).
• Able to use standard office equipment including a computer, laser printer, label printer, fax machine, multifunction photocopier, calculator, and telephone.
• Demonstrated ability to maintain a high degree of confidentiality and follow current privacy regulations.
• Excellent written, verbal and listening communication skills.
• Demonstrated ability to communicate effectively over the telephone, with patients/families, staff and physicians and the community.
• Demonstrated ability to work independently and use good judgement when making decisions.
• Demonstrated good team work skills and ability to work collaboratively and promote a positive attitude within the team.
• Excellent organizational, problem solving and time management skills in a fast-paced environment.
• Demonstrated knowledge of medical terminology and abbreviations.
• Demonstrated ability to work with precision and accuracy with attention to detail.
• Excellent interpersonal skills and demonstrated patience and flexibility to support multiple client demands.
• Demonstrated commitment to supporting an inclusive, non-judgmental workplace, welcoming all people of all backgrounds.
• Demonstrated ability to prioritize and multi-task when facing multiple demands in a fast-paced environment.
• Demonstrated ability to maintain good attendance and punctuality.
• Ability to remain calm during emergency situations and carefully follow code procedures.
• Demonstrated ability to complete work accurately and meet deadlines.
• Demonstrated ability to respond competently to urgent/crisis situations.
• Experience with Epic would be an asset.

This position is for a current vacancy.

OUR COMMITMENT:

At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve.

We invite all interested individuals to apply and encourage applications from members of all equity-deserving communities.

Peterborough Regional Health Centre is committed to creating and maintaining an inclusive and accessible environment that is in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Should you require accommodation through the recruitment and selection process, please notify us by indicating this on your application form and upon initial contact by our recruitment team.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.