Lead customer analytics, data, and artificial intelligence for Pet Valu in Markham, Ontario, with a full-time hybrid work model. As Senior Director, Customer Intelligence, Data & AI, you will define enterprise strategy across customer analytics, business intelligence, data science, and measurement. You will translate customer behavior and value insights into growth strategies while guiding loyalty, CRM, digital, and MarTech capabilities. Key Responsibilities:
Define multi-year Customer Intelligence strategy aligned with corporate growth objectives Establish customer measurement frameworks and enterprise key performance indicators Lead segmentation, lifetime value, retention, and behavioral analytics Develop predictive models, AI roadmaps, and personalization capabilities Build the Customer Intelligence Centre of Excellence Requirements:
Bachelor's degree in a related discipline 10+ years in data, analytics, or customer insights 7+ years leading analytics or customer intelligence teams Experience influencing executive strategy through customer insights Expert knowledge of data integration, governance, APIs, and architecture Shape Pet Valu’s customer intelligence agenda through analytics, AI, data governance, and executive decision support.
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Senior Director Customer Intelligence AI in Markham employer: Pet Valu
At Pet Valu, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As a District Manager in the Prairies, you will have access to comprehensive training programs and growth opportunities that empower you to lead effectively while making a meaningful impact in the community. Our commitment to employee well-being, coupled with a hybrid work model, ensures a balanced lifestyle as you drive success across our stores.
