Support Pet Valu users through POS troubleshooting and technical analysis in a full-time hybrid Help Desk Analyst contract in Markham. Resolve issues by phone.
This temporary contract runs through an estimated February 2027 end date and reports to the Manager, Help Desk. You will support store, warehouse, and head office users with POS and business systems. The work includes hardware, software, ticket tracking, and process communication.
Key Responsibilities:
- Receive calls and troubleshoot POS and business systems
- Maintain and track requests using call tracking software
- Test Microsoft Dynamics Navision and LS Retail releases
- Initiate service calls for malfunctioning store systems
- Follow up on calls for proper closure
Requirements:
- High School Diploma required
- One to two years of help desk support experience
- Hardware and software troubleshooting experience
- Strong customer service and problem-solving skills
- MS Office Word and Excel experience
Apply analytical troubleshooting, customer service, and POS support skills as a Help Desk Analyst at Pet Valu in Markham.
Help Desk Analyst POS Support in Markham employer: Pet Valu Canada Inc. (Company)
At Pet Valu in Richmond, British Columbia, we pride ourselves on being an exceptional employer that values teamwork and community engagement. Our supportive work culture fosters employee growth through training and development opportunities, while our commitment to pet wellness ensures that you will be part of a meaningful mission. Join us to make a difference in the lives of pets and their owners, all within a vibrant and collaborative environment.
Contact Details:
Pet Valu Canada Inc. (Company) Recruitment Team
