Support patients through pharmacogenetic testing as a Patient Coordinator at Personalized Prescribing Inc. Use clear communication, empathy, and attention to detail.
This full-time, permanent position supports PPI patients, pharmacists, and the COO from Richmond Hill, Ontario. You will guide HCP-referred leads through enrollment, explain sample collection and turnaround times, and coordinate clinical consultations. The work combines patient service, documentation, shipment tracking, and technical troubleshooting.
Key Responsibilities:
- Counsel patients on test value and encourage participation
- Guide referred patients through enrollment and reimbursement documentation
- Answer shipment, sample collection, and turnaround inquiries
- Verify consent forms before laboratory processing
- Coordinate pharmacist consultations and patient report delivery
Requirements:
- Bachelor of Science or Pharmacy Technician Diploma
- Two to three years in a patient-facing healthcare role
- Professional telephone and email communication skills
- Comfort using CRM tools, SharePoint, and patient portals
- Commitment to HIPAA/PIPEDA privacy and sensitive information handling
Bring patient coordination, laboratory communication, and organized case management skills to Personalized Prescribing Inc in Richmond Hill.
Contact Details:
Personalized Prescribing Inc. Recruitment Team
