Lead SaaS implementations across Canada with hands-on expertise in software configuration, project oversight, and customer onboarding. Support web-based platforms through launch and Support handoff.
Owner Relations Technology is seeking an Implementation Manager to lead its Implementation team. You will oversee pre-sale and post-sale activities, provide technical guidance, and contribute directly when needed. The work includes customer requirements, project scope, timelines, risks, data preparation, configuration, and launch readiness.
Key Responsibilities:
- Lead implementations from pre-sale planning through launch and Support handoff
- Manage, coach, train, and support the Implementation team
- Review requirements, scope, timelines, risks, and configuration needs
- Provide technical guidance for troubleshooting and customer escalations
- Improve processes, documentation, templates, and customer experience
Requirements:
- Five or more years in SaaS implementation or related work
- Experience supporting web-based software platforms and onboarding
- Strong Microsoft Excel and large-dataset proficiency
- Experience with CSV, flat files, data validation, and SQL
- Strong English communication, leadership, organization, and problem-solving skills
Bring implementation leadership, software configuration, data validation, and customer communication skills to Owner Relations Technology in Canada.
SaaS Implementation Manager Canada employer: Perseus Group
Perseus Group offers an exceptional work environment for the Remote M&A Growth & Sourcing Manager, combining flexibility with a dynamic team culture that fosters innovation and collaboration. Employees benefit from opportunities for professional growth through strategic networking and skill development, all while being part of a supportive family of companies based in Canada. With a focus on measurable success and a commitment to employee well-being, this role is perfect for those seeking meaningful and rewarding employment in the M&A sector.
