At a Glance
- Tasks: Lead and supervise inbound call centre operations while ensuring top-notch customer service.
- Company: Join Perimeter Aviation, a leader in the aviation industry with a focus on teamwork.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Exciting opportunity to develop leadership skills in a fast-paced setting.
- Why this job: Make a real difference by guiding a dynamic team and enhancing customer experiences.
- Qualifications: Supervisory experience and strong communication skills are a must.
The predicted salary is between 45000 - 55000 $ per year.
Lead inbound call centre operations in Winnipeg with strong supervision, real-time guidance, and customer service oversight for Perimeter Aviation. Reporting to the Winnipeg Base Manager, this supervisor directs representatives and leads while supporting reservations, disruptions, and service recovery. The position monitors performance, reinforces handling standards, and ensures compliance with established policies and operational requirements. It also supports frontline teams through timely escalation and operational coordination.
Key Responsibilities:
- Supervise agents handling inbound calls and reservations inbox workloads
- Monitor queues, volumes, workloads, and service continuity
- Guide escalations involving reservations, disruptions, and complex inquiries
- Coordinate staffing, breaks, holidays, and training coverage
- Conduct audits, coaching, feedback, and improvement plans
Requirements:
- High school diploma or General Education Degree equivalent
- Minimum one year supervisory and customer service experience preferred
- Microsoft Office Suite experience, including Outlook, Excel, and Word
- Ability to obtain applicable transportation security clearances
- Strong leadership, communication, judgment, and problem-solving skills
- Use operational leadership, customer service judgment, and performance coaching to support Perimeter Aviation's call centre team.
Call Centre Operations Supervisor in Winnipeg employer: Perimeter Aviation
As a Ramp Agent at our YTH location, you will join a dynamic team dedicated to delivering exceptional customer service while ensuring the safe and efficient handling of baggage and freight. Our company fosters a supportive work culture that values flexibility, teamwork, and respect for First Nations communities, offering opportunities for personal and professional growth in a fast-paced environment. With a commitment to safety and on-time performance, we provide comprehensive training and a positive atmosphere where your contributions are recognized and valued.
