Represent PERGOLUX across email, phone, and chat while managing orders and providing first-level technical troubleshooting support.
As a Customer Support Specialist, you will serve as PERGOLUX's primary brand ambassador for customer inquiries and issue resolution. The role combines order management, technical support, and cross-functional communication. You will use Zendesk, Shopify, scripts, and FAQs while maintaining accurate customer records and escalations.
Key Responsibilities:
- Resolve inquiries across phone, chat, and email
- Modify, cancel, track, and manage customer orders
- Coordinate delivery delays with logistics and warehouses
- Provide first-level technical support using scripts
- Gather feedback and encourage positive brand reviews
Requirements:
- 0–2 years in customer service or e-commerce
- Excellent written and verbal communication skills
- Empathetic, customer-first approach to service
- Ability to multitask across multiple communication channels
- Adaptability with Zendesk, Shopify, and order tools
Support PERGOLUX customers through thoughtful communication, accurate order handling, and precise technical issue escalation.
PERGOLUX Customer Support Specialist in Vancouver employer: Pergolux GmbH
At Pergolux GmbH, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture in Burnaby, BC. Our commitment to employee growth is evident through tailored coaching and development opportunities, empowering you to excel as the Head of US Sales & Channels. Join us to be part of a passionate team driving innovation in the premium outdoor living sector, where your contributions directly impact our success and growth.
