Manage PERGOLUX customer orders and inquiries across phone, chat, and email using strong communication and e-commerce skills.
As an E-Commerce Customer Service Representative, you will support customers purchasing PERGOLUX pergola systems. Your work includes order modifications, cancellations, tracking, WISMO inquiries, and delivery coordination. You will collaborate with sales, logistics, and technical support while documenting cases in Zendesk and Shopify.
Key Responsibilities:
- Handle customer communications across three service channels
- Process modifications, cancellations, and order tracking
- Resolve WISMO inquiries and delivery delays
- Maintain unified communication with cross-functional teams
- Record customer cases accurately in Zendesk and Shopify
Requirements:
- 0–2 years of customer-facing experience
- Strong written and verbal communication abilities
- Efficient multitasking across simultaneous customer channels
- Eagerness to master customer service systems
- Precise troubleshooting and escalation execution
Bring e-commerce service experience, order management accuracy, and collaborative communication to PERGOLUX customer support.
E-Commerce Customer Service Representative in Vancouver employer: Pergolux GmbH
At Pergolux GmbH, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture in Burnaby, BC. Our commitment to employee growth is evident through tailored coaching and development opportunities, empowering you to excel as the Head of US Sales & Channels. Join us to be part of a passionate team driving innovation in the premium outdoor living sector, where your contributions directly impact our success and growth.
