PERGOLUX is seeking a Customer Experience Specialist for Reviews & Social Care to monitor and improve online reputation across platforms, coordinate public responses, and drive resolutions with internal teams. You will de-escalate sensitive issues, ensure privacy, and translate feedback into operational improvements.
You will work with CRM and ticketing systems, tracking progress and providing monthly performance insights. Experience with US/NA markets and e-commerce is a plus.
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Customer Experience Specialist: Online Reputation & Recovery in Vancouver employer: Pergolux GmbH
At Pergolux GmbH, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture in Burnaby, BC. Our commitment to employee growth is evident through tailored coaching and development opportunities, empowering you to excel as the Head of US Sales & Channels. Join us to be part of a passionate team driving innovation in the premium outdoor living sector, where your contributions directly impact our success and growth.
