Foxboro, United States | Posted on 10/05/2026
TheOrder Processing Coordinator plays a crucial role in providing exceptionalcustomer service and ensuring smooth order processing and logisticscoordination for the Customer Service department.
Thisposition is an integral part of our manufacturing plant and is on-site inFoxboro, MA.
Whatwill you do?
- Efficientlyprocess, prepare, and release orders using order tracking and CRM systems.
- Conductthorough customer order inspections, making necessary revisions based oncustomer requests (e.g., tags, quantities, shipping information).
- Collaboratewith internal departments to gather and provide updates on order status,shipping dates, prices, critical orders, and scheduling freight forwarders.
- Confirmorders, update shipping status, and promptly notify customers of any backordersor delivery delays.
- Provideinitial support by researching and resolving order-related inquiries, ensuringaccurate and up-to-date information within systems.
- Generateshipping and export documentation as required for shipments and orders.
- Ensuresinvoices are processed accurately and distributed to customers on schedule
- Monitorcustomer requests and inquiries using communication platforms.
- Generatereports on customer orders and backlog.
- Collaborateclosely with manufacturing operations to ensure order dates are met
Education:
- Previousexperience working in Customer Service or Order Entry/Processing related roles.
- Excellentverbal and written communication skills.
- Proficiencyin Microsoft Office, SAP, and using digital tools.
- Preferredexperience working in manufacturing operations.
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Contract employer: Performix
At our Morrisville location, we pride ourselves on fostering a collaborative and dynamic work environment where the Marketing Operations Program Manager plays a pivotal role in uniting cross-functional teams to achieve shared business goals. Employees benefit from a culture that emphasizes growth, structured communication, and innovative problem-solving, ensuring that every team member has the opportunity to contribute meaningfully while developing their skills in a supportive atmosphere. With a focus on performance tracking and accountability, this position not only drives impactful marketing initiatives but also offers a pathway for professional advancement within a thriving organization.
