At a Glance
- Tasks: Troubleshoot cloud issues and enhance customer interactions with Fortinet products.
- Company: Join Fortinet, a leader in cybersecurity innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth in a tech-driven company.
- Why this job: Make a real impact on cloud deployments and customer satisfaction.
- Qualifications: Experience with virtualization technologies and strong analytical skills.
The predicted salary is between 82800 - 101200 $ per year.
Fortinet seeks a Cloud Escalation & Post-Sales Dev-Ops Specialist in Burnaby, driving improvements in customer interactions and virtualization.
Use your technical skills to troubleshoot and support cloud deployments effectively.
In this specialist role, you will resolve escalation tickets, build test environments, and reproduce customer issues related to Fortinet products in VM/Cloud settings.
You will also identify common issues and develop solutions through collaborative efforts with teams.
Continuous professional development in best practices is expected.
Key
Responsibilities
- Troubleshoot and resolve support tickets from other teams
- Reproduce customer issues in controlled environments
- Help document common problems and train teams
- Identify configurations that affect system performance
- Collaborate with product teams for improvements
Requirements
- Proficient in virtualization technologies such as Citrix Xen
- Strong analytical mindset for troubleshooting challenges
- Excellent communication skills for interface with stakeholders
- Data center experience guided by ITIL principles
- Familiarity with firewall concepts and networking
Harness your expertise to make a significant impact on Fortinet's cloud customer engagements and product development. #J-18808-Ljbffr
Fortinet Cloud Escalation Specialist in Burnaby employer: Perception Point
Fortinet is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Technical Account Manager role. With a comprehensive benefits package starting on your first day, including 100% company-paid medical, dental, and vision coverage, as well as generous paid time off and flexible leave policies, employees are supported in both their professional and personal lives. The company also emphasizes employee growth through continuous learning opportunities and participation in an equity program, making it an attractive place for those seeking a meaningful and rewarding career in network security.
