At a Glance
- Tasks: Troubleshoot cloud issues and develop best practices for virtualization technologies.
- Company: Join Fortinet, a leader in cybersecurity with a collaborative Burnaby team.
- Benefits: Comprehensive benefits, competitive salary, and flexible leave policies from day one.
- Other info: Opportunities for career growth and participation in the equity program.
- Why this job: Make an impact in cloud technology while growing your skills in a dynamic environment.
- Qualifications: Expertise in virtualization technologies and strong analytical skills required.
The predicted salary is between 122000 - 150000 $ per year.
Fortinet is looking for a Cloud Escalation & Post-Sales Dev‑Ops Specialist for our Burnaby Team.
Responsibilities
- Troubleshoot and resolve tickets opened by other support teams.
- Work with that support team to gather the needed information to solve the problem raised.
- Answer virtualization questions that customers raise about deploying Fortinet products in VM/Cloud environments.
- Build test environments. Reproduce customer problems. Test scenarios in order to establish best practices & assess interoperability when deploying Fortinet solutions.
- Keep abreast of new developments and bulletins regarding your primary area of specialization.
- Develop best practices.
- Identify common virtualization problems encountered at Fortinet and follow up with documentation and/or training to address them.
- Identify configuration settings or deployments that are potentially problematic, as well as what settings are important for optimal performance and business continuity.
- Provide input to product management and technical documentation teams.
- Develop a methodology for determining whether a technical problem lies primarily with the Fortinet product or with the VM/Cloud environment.
- This role may in the future involve some after-hours on-call support but is not anticipated initially.
Requirements
- Expert level expertise in 1-2 of the following virtualization technologies:
- Hypervisor: VMWare vSphere, KVM, Hyper‑V, Citrix Xen
- Public Cloud: AWS, Azure, GCP, IBM, OCI, Rackspace
- SDN: VMware NSX‑T, OpenStack
- Data center operational experiences based on ITIL best practice.
- Strong networking knowledge (Layer 2 & Layer 3).
- Knowledge of firewall concepts and considerations.
- Strong analytical and troubleshooting skills.
- Persuasive and precise verbal and written communication skills.
- Nice to Have
- Experience with container technologies (Docker, Kubernetes, AWS Container Service).
- Solution Architect/DevOps certification from AWS, GoogleCloud, Azure, etc.
- Cloud vendor-provided training.
- Script programming - Python, Shell, Javascript, Yaml, Terraform, Ansible, etc.
Salary
The Canada base salary range for this full-time position is expected to be between $122,000 - $150,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.
Benefits
Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.
Equity and Bonus
All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
Legal & Accessibility
Fortinet is committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
Cloud Escalation & Post-Sales Dev-Ops Specialist in Burnaby employer: Perception Point
Fortinet is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Technical Account Manager role. With a comprehensive benefits package starting on your first day, including 100% company-paid medical, dental, and vision coverage, as well as generous paid time off and flexible leave policies, employees are supported in both their professional and personal lives. The company also emphasizes employee growth through continuous learning opportunities and participation in an equity program, making it an attractive place for those seeking a meaningful and rewarding career in network security.
