At a Glance
- Tasks: Provide on-site IT support and troubleshoot tech issues for users in Laval.
- Company: Join People Corporation, a dynamic workplace focused on technology solutions.
- Benefits: Competitive pay, bilingual environment, and opportunities for professional growth.
- Other info: Exciting role with hands-on experience in a collaborative team.
- Why this job: Make a difference by helping colleagues solve tech problems face-to-face.
- Qualifications: Fluent in English and French with 1-3 years of tech support experience.
The predicted salary is between 45000 - 55000 $ per year.
Support People Corporation users on-site in Laval with bilingual Tier 1 and Tier 2 troubleshooting across hardware, software, and networks.
Communicate fluently in English and French while resolving workplace technology issues.
As a Bilingual IT Support Analyst, you will provide professional assistance directly at users' workspaces.
The role covers Windows, mac OS, Microsoft 365, Active Directory, PC imaging, and enterprise applications.
You will support the local IT infrastructure team through structured ITSM and SLA-based service.
Key Responsibilities
- Deliver face-to-face Tier 1 and Tier 2 technical resolution
- Install, configure, test, and maintain workplace devices
- Resolve operating system, application, and access issues
- Track, escalate, and close requests using ITSM systems
- Assist with Wi-Fi, routing, Active Directory, and authentication
Requirements
- Native or near-native written and verbal English and French
- One to three years of hands-on technical support experience
- Knowledge of Windows 10/11 and mac OS environments
- Understanding of Microsoft 365, Active Directory, and PC imaging
- Calm, helpful communication during critical systems downtime
Apply your bilingual communication and technical troubleshooting skills to support People Corporation employees directly in Laval's workplace environment.
Bilingual On-Site IT Support Analyst employer: People Corporation
At People Corporation, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. As the Vice President of Client Success, you will have the opportunity to lead a high-performing team while driving meaningful client relationships across Canada. Our commitment to employee growth, diversity, and a supportive work environment, combined with a competitive compensation package, makes us an attractive choice for professionals seeking to make a significant impact in the benefits administration industry.
