Join Peloton Technologies in a fully remote Client Support Specialist role, driving client success in payment solutions across Canada. Make an impact by ensuring clients engage effectively with our services while maintaining operational integrity.
In this hands-on position at Peloton, you will combine client support, proactive engagement, and transaction processing. You'll work closely with cross-functional teams to enhance client experiences and ensure satisfaction with Peloton's payment platform. Your expertise will help clients navigate challenges and realize value from our products.
Key Responsibilities:
- Triaging and resolving client issues promptly
- Collaborating during client onboarding for seamless transitions
- Tracking client usage and advocating for their needs
- Delivering ongoing client training on new features
- Ensuring accurate processing of client transactions
Requirements:
- Minimum of 2 years in client success or support
- Solid communication and organizational skills
- Background in fintech or payment operations
- Knowledge of POS systems is beneficial
- Proficiency with CRM and ticketing software
Empower clients through exceptional support and engagement at Peloton Technologies.
Client Support Specialist - Fully Remote in Ottawa employer: Peloton Technologies Inc
Peloton Technologies is an exceptional employer that champions a fully remote work culture, allowing you to thrive from anywhere in Canada. With a strong commitment to employee growth, we offer stock ownership through our Employee Stock Ownership Plan (ESOP) and a competitive benefits package that includes health care, dental, and life insurance. Our core values of Teamwork, Respect, Trust, Innovation, and Passion foster a collaborative environment where your contributions are valued and recognized.
