Senior Lead IT Infrastructure Ops in Brampton

Are you an ambitious and highly motivated leader with experience in day-to-day operational delivery of all on-premises and cloud infrastructure services? Are you looking to make the next step in your career? If so, join Peel Regional Police – one of Canada’s most progressive police services!

As a Senior Lead-IT Infrastructure Operations within our ITS Infra and Data Centre Operations department, you will be responsible for directing the day-to-day operational delivery of all on-premises and cloud infrastructure services including Network, Unified Communications (UC), Audio Visual (AV), Compute, Storage, Backup, Servers, Exchange, Databases and the data centre environment and technology. You will provide daily leadership to the Infrastructure Supervisors and their teams, ensuring stability, integrity, security and continuous availability of all infrastructure systems.

What will your typical day look like?

• Assist the Manager in directing the operational management of the Infrastructure and Data Centre Operations Bureau by providing leadership, coaching and oversight to multiple Infrastructure Supervisors and their teams of professional and technical staff.
• Establish performance standards, conduct performance evaluations and provide direct input into hiring, onboarding, discipline, training and career-development decisions for direct and indirect reports.
• Act as the primary operational point of contact for the Bureau on a day-to-day basis while ensuring operations remain stable, secure and within defined service levels.
• Oversee the implementation and continuous improvement of operational processes, change/incident/problem management procedures, on-call and escalation procedures and performance-reporting practices.
• Establish and manage event-management, alerting and capacity-management practices for infrastructure systems and applications.
• Recommend and oversee infrastructure improvements – including upgrades, patching, hardening and lifecycle replacements.
• Co-lead infrastructure improvement initiatives and act as project coordinator for cross-team infrastructure projects.
• Partner with the Infrastructure Architects to ensure operational readiness of new platforms before they go live.
• Participate in the creation and evaluation of RFPs, RFIs, tenders and Statements of Work.
• Develop and maintain Service Level Agreements and Operating Level Agreements with internal and external providers.
• Monitor third-party vendors and contractors performing on-site infrastructure work.
• Ensure that appropriate physical, environmental, data and systems security measures are in place for all infrastructure components.
• Establish and maintain procedures for incident escalation to appropriate internal and external support groups.
• Oversee the installation and maintenance of equipment, software, tools and processes required to provide uninterrupted operational capabilities.
• Maintain a high level of technical knowledge of industry trends, products and emerging practices in on-premises and cloud infrastructure.
• Represent the Infrastructure and Data Centre Operations Manager at internal forums, change advisory boards, project steering meetings and other Service-wide committees as required.

You are someone with:

• A University degree in Computer Science, Computer Engineering or Information Technology, or an equivalent combination of education, training and experience.
• One or more of the following certifications, or equivalents required: Cisco Certified Network Professional (CCNP) Enterprise / Data Center, Pure FlashArray / FlashBlade Architect Associate, Windows Server Hybrid Administrator Associate, Identity and Access Administrator Associate, AWS Certified Solutions Architect – Professional.
• A minimum of seven (7) years of progressively responsible experience in an enterprise infrastructure environment, including a minimum of five (5) years of supervisory experience leading multi-disciplinary infrastructure teams.
• Demonstrated experience operating modern Data Centre infrastructure.
• Effective oral and written communication skills.
• A Valid Ontario Driver’s Licence (Class G) with full driving privileges.

What we offer:

• The salary range for this permanent, full-time position is $165,396.00 - $179,322.00 per annum.
• Pee Regional Police offers a highly competitive compensation package; applicants will be considered for the top end of the range based on experience.
• A comprehensive Total Rewards Program including 100% employer-paid health, dental & insurance premiums for full-time employees.
• Excellent career development and access to a variety of job opportunities.
• Work-life balance programs & services.
• Hybrid remote working arrangements.
• Wellness protection for you and your family.
• State-of-the-art fitness facilities.

Peel Regional Police is committed to fairness and equity in our recruitment and selection process, and in building and retaining a talented and diverse workforce representative of the community we serve.