Customer success and commercial coordination define this full-time Port Colborne role, requiring customer service, communication, and manufacturing knowledge.
PC Forge seeks a Customer Success and Commercial Coordinator supporting its growing commercial team. You will connect customers with Sales, Production, Quality, Planning, Purchasing, Shipping, Engineering, and Operations. The position supports quotations, customer requests, delivery communication, quality concerns, and commercial records.
Key Responsibilities:
- Serve as primary contact for orders, deliveries, and quality concerns
- Coordinate RFQs, required information, quotation logs, and follow-up
- Track delivery performance, order status, and recovery plans
- Maintain CRM, SmartSheet, Sugar AI, and customer records
- Support customer visits, account reviews, and business development initiatives
Requirements:
- Three to five years' relevant manufacturing experience
- Strong customer service, communication, and relationship-building skills
- Organizational, prioritization, time-management, and problem-solving abilities
- Microsoft Office, Excel, Pivot Tables, and VLOOKUP experience
- ERP, CRM, SmartSheet, or Sugar AI experience preferred
Support customer responsiveness and commercial operations through organized communication, quotation coordination, and manufacturing-focused service at PC Forge.
Customer Success Coordinator Manufacturing in Kitchener employer: PC Forge
IMT Group is an exceptional employer located in Port Colborne, ON, offering a collaborative work culture that prioritizes employee development and meaningful contributions to the manufacturing sector. With competitive wages, a defined contribution pension plan, and opportunities for on-the-job training, employees are empowered to grow their skills while enjoying job security in a long-standing company. Join us to be part of a team that values innovation and teamwork, making a significant impact in the industry.
