At a Glance
- Tasks: Support users of accounting software and assist with installations and training.
- Company: Join PBS Systems, a leader in dealership management solutions.
- Benefits: Full-time position with opportunities for travel and professional growth.
- Other info: Dynamic role with potential for career advancement and cross-training.
- Why this job: Make a difference by helping customers succeed with innovative software.
- Qualifications: High school diploma, accounting knowledge, and customer service skills required.
The predicted salary is between 42750 - 52250 $ per year.
Support accounting software users from PBS Systems' Calgary Tech Center using customer service, communication, and basic accounting knowledge.
Travel across Canada and the USA is required.
As an Accounting Support Analyst, Tier 1, you will assist new and existing dealership customers during software development, installation, and training.
You will support the accounting module while building software and infrastructure knowledge.
The full-time, permanent position reports to the Team Lead, Accounting Support, within Client Services.
PBS Systems provides a dealership management platform for sales, service, inventory, and accounting.
Key Responsibilities
- Handle customer issues through phone, email, live chat, and internal channels
- Document interactions in the ticketing system and escalate matters
- Collaborate across departments to streamline service delivery
- Identify process improvements supporting client experiences
- Complete certifications, monitor releases, and pursue cross-training
Requirements
- High school diploma and accounting diploma or certificate
- Knowledge of basic accounting fundamentals
- Proficiency with Windows, Outlook, Excel, Word, and Teams
- Valid driver's license and customer service experience
- Availability for travel and occasional weekend work
Apply accounting knowledge, customer support, and analytical skills while helping PBS Systems dealership customers use software successfully.
Accounting Software Support Analyst in Calgary employer: PBS Systems
PBS Systems is an exceptional employer located in Calgary, AB, offering a dynamic work environment that prioritizes employee growth and development. With a strong focus on professional advancement through continuous training and industry certifications, employees enjoy comprehensive health benefits, competitive compensation, and a supportive culture that values collaboration and innovation. The opportunity for travel across Canada and the U.S. adds an exciting dimension to the role of Product Marketing Manager, making it a rewarding position for those looking to make a meaningful impact in the automotive industry.
