Apply ITIL and ServiceNow expertise as a Service Management Analyst at Payments Canada in a flexible, hybrid remote-office environment. Support secure financial systems and service delivery.
Reporting to the Manager, this analyst supports the ITSM Practices Team. The work covers incident, problem, change, release, and configuration management. You will also contribute to reporting, audits, process improvement, technical support, and project delivery.
Key Responsibilities:
- Execute ITIL and ITSM management functions
- Monitor KPIs and report process effectiveness
- Perform internal audits of ITSM processes
- Provide technical support and customer services
- Develop automation and service improvement solutions
Requirements:
- Post-secondary education in a related discipline
- Minimum three years in operations support, service management, or service desk
- ITIL4 certification or certification within six months
- ServiceNow SaaS ITSM operational experience
- Availability for on-call rotation and periodic overtime
Bring ITIL, ServiceNow, analytical, and customer-focused capabilities to Payments Canada's service management practices.
ITSM Service Management Analyst in Ottawa employer: Payments Canada
At Payments Canada, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Product Analyst, you'll have the opportunity to drive meaningful change in the payments ecosystem while benefiting from professional growth opportunities, mentorship, and a supportive environment that values your contributions. Located in the heart of Canada, our organization offers competitive compensation, comprehensive benefits, and a commitment to employee well-being, making it an ideal place for those seeking a rewarding career in the financial services sector.
