Manager, RTR Payment System Operations

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2025 alone, our systems cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

We are a Public Purpose, Non-profit Organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our North Star: inspire trust, build community and enable change.

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem.

You need to work here if you love working with passionate, ambitious and collaborative colleagues. You want to be challenged and lead unique initiatives. You want to grow, develop and become a subject matter expert in your field. You want your work to make an impact in your community and country.

The RTR Payment Systems Operations team provides business and technical expertise to ensure the operational excellence of Canada's real-time exchange, clearing and settlement infrastructure and interfaces with participant institutions to develop, maintain and improve the business processes (including rules and standards) supporting the operation of the Real-Time Rail Payments System. Reporting to the Director, RTR Payment System Operations, the incumbent is a senior member of the RTR Payment System Operations team and plays a key role in supporting 24hr x 365days operations of the RTR and planning the evolution and future state of Real-Time payments in Canada.

Duties and Responsibilities

• Manage ongoing operations for the RTR Payment System across business, operational and technical fronts.
• Champion changes and improvements to the existing exchange, clearing and settlement processes for the RTR and its related services.
• Provide subject matter expertise to internal and external stakeholders.
• Support for the development of operational rules, standards and procedures working closely with the Rules and Standards Team.
• Prepare briefing notes, presentations and documentation for operational and executive level audiences.
• Coach and mentor other employees on matters related to RTR operations and functionality.
• Support and promote quality assurance of all deliverables produced by the team.
• Work closely with external technology vendors and manage the various relationships in collaboration with Payments Canada Vendor Management service.

Strategic Leadership

• Take a leadership role for RTR Payment Operations, in conjunction with RTR Product Management, in setting the medium and long-term product roadmap for the RTR.
• Support and lead aspects of future state planning for real-time payments in Canada.
• Take initiative to identify improvements/enhancements to existing rules, processes, and procedures.

Relationship Management

• Build and maintain effective relationships with all Payments Canada divisions, members, various stakeholders, and external contacts.
• Represent Payments Canada and share operational expertise on international working groups, forums, and other events.
• Prepare and deliver updates, presentations, and training to internal and external audiences in various forums.
• Communicate broadly, both internally, and externally, when incidents occur and when system changes are planned.
• Represent Payments Canada at industry events as required.

Leadership, People and Team Development

• Develop, implement, and maintain a divisional strategy in line with the organizational strategy.
• Attract and retain professionals with the skill sets and competencies needed to deliver Payments Canada’s strategic priorities.
• Provide strong leadership to the divisional team, ensuring the necessary tools and support are in place to enable the team to be successful.
• Monitor and measure performance of divisional goals against Payments Canada’s strategic goals.
• Responsible and accountable for all aspects of the talent management cycle.
• Provide leadership to the team through the creation of a compelling vision.
• Establish and operate within budget and ensure compliance with budgetary and financial administration requirements.
• Champion the Payments Canada culture and encourage an open and energetic working environment.

What you need to be successful

• Post-secondary education in Business, Commerce, or a related discipline.
• Minimum of seven (7) years of experience in a business analysis environment, including progressive management experience.
• Experience in establishing and maintaining effective relationships with internal and external stakeholders.
• Advanced knowledge of the RTR and the underlying systems and payments.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada.
• Periodic travel will be required.

Asset Qualifications

• Experience in the financial industry is considered an asset.
• Bilingualism (English and French) is considered an asset.

Professional Competencies

• Develop and Mentor others.
• Demonstrate Mature Confidence.
• Think Strategically.
• Make Decisions.
• Drive Success.
• Apply Business Acumen.

Salary range

Our target starting rate for this role is $119,850 with flexibility based on your experience and qualifications.

What’s in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage.
• Comprehensive health and dental benefit coverage.
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

Our Commitment to Fair Hiring

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company.

Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work.