At a Glance
- Tasks: Support Alberta families and childcare providers through the Child Care Subsidy Program.
- Company: Join a dedicated team focused on improving childcare services in Alberta.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Customer service experience and strong analytical skills are a must.
The predicted salary is between 47250 - 57750 $ per year.
We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative.
In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.
Key Responsibilities
- Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
- Determine client eligibility by reviewing financial and supporting documentation.
- Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
- Provide guidance on program requirements and assist clients in navigating online services and processes.
- Investigate and resolve application, payment, eligibility, and system-related issues.
- Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
- Collaborate with internal and external partners to support effective program delivery.
- Contribute to continuous improvement initiatives, testing, training, and operational projects.
What You Bring
- Experience in customer service, program administration, benefits administration, case management, or a related field.
- Strong analytical, problem-solving, and organizational skills.
- Ability to interpret and apply legislation, policies, procedures, and program guidelines.
- Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
- Ability to manage competing priorities in a high-volume, fast-paced environment.
- Strong verbal and written communication skills.
- Experience handling sensitive and confidential information with professionalism and discretion.
- Ability to build positive relationships and provide empathetic, client-focused service.
- Assets
- Experience with government programs, eligibility assessment, or social benefits administration.
- Experience supporting clients through complex or sensitive situations.
- Experience using multiple systems and databases simultaneously while delivering customer service.
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