Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing various administrative activities.
Duties will include the following but are not limited to:
Client Service & Communication
Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, respond to repetitive questions from callers and de-escalate difficult situations.
Explain certification requirements, policies, procedures, assessment processes, and upgrading options.
Processing Credential Assessment & Certification by:
Assessing Canadian and international educational credentials against Alberta Child Care Staff Certification standards.
Reviewing programs of study and make certification decisions or recommendations in alignment with legislation and policy.
Managing first level certification appeals; confirm, revise, or
Review and process staff qualification exemptions within assigned authority.
Managing Information Systems & Records
Accurately enter, maintain, and review client data in CCIS and ECDS.
Open, update, and manage client files; verify documents for completeness and accuracy.
Monitor system data quality and identify issues requiring referral or follow up.
Administrative & Team Support expectations
Provide administrative support including file management, scanning, data entry, correspondence, and document processing.
Assist clients and staff with forms, online applications, and document submission.
Support training and development of new assessors and administrative staff; assist with reassessments.
Stakeholder & Program Support expectations
Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials.
Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.
Contribute to system testing, process improvements, and development of guides, forms, certificates, and communication materials
Administrative Assistant - Intermediate (ONSITE) JP1047 in Edmonton employer: Pathlion
As an Expert Program Manager for Enterprise Projects, you will thrive in a dynamic work culture that values innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programs and mentorship opportunities, ensuring you can advance your career while making a meaningful impact on large-scale initiatives. Located in a vibrant area, we offer unique advantages such as flexible work arrangements and a supportive environment that fosters creativity and teamwork.
