Enhance client interactions as a Bilingual Product Support Specialist at Moody's, focusing on financial software and customer success. Utilize your analytical skills in a dynamic environment while supporting clients in both English and Spanish.
Moody's is seeking a proactive Bilingual Product Support Specialist to assist clients with our Analytics Lending Solutions. This role emphasizes excellent customer service and technical troubleshooting skills. You will educate clients on product features and build relationships with multidisciplinary teams to enhance client satisfaction.
Key Responsibilities:
- Support clients using Moody's Analytics Lending Solutions
- Provide education on product functionality and technical architecture
- Foster strong relationships with Client Service and partner teams
- Capture client feedback to improve product features
- Create content for the Knowledge Base
Requirements:
- Bachelor's degree in Finance, Accounting, or Computer Science
- Fluency in English and Spanish
- Strong analytical and problem-solving skills
- Familiarity with Windows software and SQL databases preferred
- Attention to detail with quick learning ability
Bring your customer service expertise and bilingual skills to support clients effectively at Moody's.
Bilingual Product Support Specialist at Moody's in Toronto employer: PassFort
Moody's is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Program Manager focused on change initiatives. With a commitment to employee growth, Moody's offers extensive professional development opportunities and encourages the integration of cutting-edge technologies like AI in its operations. Located in a dynamic environment, employees benefit from a supportive atmosphere that values impactful contributions and promotes meaningful client engagement.
