Area Manager in Edmonton

M&M Food Market is a food retailer unlike any other; we don't just sell products—we offer meal solutions and a unique shopping experience that helps make our customers' everyday lives a little easier. We've been helping customers make delicious meals and entertain with ease for nearly 40 years! If you're a food enthusiast who values quality and innovation, feel a connection to your community and country, and want to grow your skills and career as part of a dynamic team - then read on.

Here are just a few reasons to consider a career with us:

• We are constantly evolving. We believe change is a good thing. Whether it’s exploring new markets or refreshing our strategies, our passion for innovation opens the door to exciting opportunities that strengthen our position in the marketplace.
• We put our customers and our employees first. Our success is built on customer satisfaction. And within our company, our stores are our customers too. When we support each other and work as a team, we make great things happen together.
• We strive to be the best. We grow and develop—both as individuals and as a company. We encourage new ideas, value continuous learning, and embrace diversity to do our best work together as a team.

We are looking for our next Area Manager. This position covers Alberta, British Columbia and Yukon. Frequent and extended travel is a requirement. Applicants must currently reside in Calgary, Alberta or Edmonton, Alberta. Reporting to the Director, Corporate Store Operations & Training, the Area Manager is responsible for a region comprised of 15-20 M&M Food Market corporate store locations. The person acts as a liaison between Head Office and stores, working alongside Corporate Store Managers to develop the capabilities to deliver results within their stores. This role is accountable for key financial and performance indicators within his/her region. These KPIs include, but are not limited to Sales Budgets, SSSG, EBITDA, Scorecards, CTER audits and Meal Advisor engagement. The Area Manager audits and inspects the stores to ensure adherence to brand standards and develops action plans in partnership with the Corporate Store Manager to improve operational performance.

Responsibilities:

• Establish and build a trusting relationship with Corporate Store Managers and employees by conducting valuable, purpose-driven store visits with operational intensity to improve business results.
• Conduct Store Consultation Reviews (SCR), based on the frequency as outlined in the annual plans. Key areas of focus include measuring the brand standards, a full review of our National Program implementation/execution and an overall view of the customer experience/feedback at the stores.
• Observe, assess and score the store based on the pre-set brand standard audit.
• Coach Meal Advisors and Store Managers in the moment to educate and inspire a behaviour change.
• Communicate and share brand standards and available resources that assist the Corporate Store manager remedy the gaps.
• Identify gaps and opportunities to determine root causes in operating standards and overall customer satisfaction; share the results with the Corporate Store Manager.
• Coach and train Corporate Store Managers on solutions to identified gaps (hourly training tools, coach and council forms, Customer Experience Map training and The Menu).
• Prepare for store visits by being knowledgeable about the stores’ financial performance, results from previous store audits, in play action plan progress, i.e. Scorecard metrics, and past SCR results. Flag any ongoing actions that have not been addressed.
• Lead all areas of new store openings and assist new stores in reaching their business goals.
• Visit stores as required by the stores’ segmentation model.
• Communicate and influence store-level buy-in of corporate marketing plans and programs; initiate where required, local store marketing.

Store Profitability:

• Establish clear business goals and financial targets with Corporate Store Managers.
• Suggest operational improvements that drive same-store sales growth or reduce costs for the Corporate Store Manager.
• Identify opportunities and best practices to improve the profitability of stores (both Franchise and Corporate).
• Conduct quarterly business reviews with the Corporate Store Manager.

Coaching & Development of Others - Associate Engagement:

• Coach and develop Corporate Store Managers to deliver great customer experiences and create individual development plans for corporate locations.
• Coach Store Managers to provide developmental feedback to increase leadership capability within their stores.
• Ensure that Corporate Stores are fully staffed with the right people by adhering to the approved selection process, and aiding to hire, develop and retain great Meal Advisors. Also, maintain a pipeline of candidates ready to fill vacancies.

Requirements:

• 2-4 years as a multi-unit manager is considered a requirement.
• Experience working with corporate stores and employees is a strong asset.
• Experience in a Franchise system is considered an asset.
• Post-secondary education is preferred.
• Experience in Operations is considered an asset.
• Key Account Management is considered an asset.
• Strong communication and conflict management skills and the ability to influence others are required.
• Ability to meet the physical requirements of the position, which include lifting up to 40 lbs, standing, and walking.
• A valid driver’s license, a good driving record, and a reliable vehicle are required.

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview. M&M Food Market is committed to Diversity, Equity, and Inclusion. We believe that a wide range of perspectives fosters innovation and strengthens our business. We welcome applicants from all backgrounds and communities. We strive to make employment accessible for everyone, including candidates with disabilities. If you require accommodations at any stage of the recruitment process, please let us know and we'll work with you to meet your needs.