IT Lead Specialist in Calgary

The Opportunity: Serve as the ThousandEyes specialist responsible for governing end-to-end visibility across user, branch, data center, WAN, internet, cloud, and SaaS service paths.

Responsibilities:

• Deploy and manage enterprise, endpoint, cloud, and other applicable agents.
• Design tests for SaaS applications, internet paths, DNS, routing, HTTP, network connectivity, and digital experience.
• Map critical business-service paths and external dependencies.
• Establish test frequency, retention, alerting, coverage, and naming standards.
• Identify ISP, internet, cloud-provider, SaaS, DNS, BGP, WAN, and last-mile risks.
• Correlate ThousandEyes findings with SolarWinds infrastructure events.
• Distinguish internal failures from external-provider and internet-service degradation.
• Build executive and operational views of digital-service availability and user experience.
• Integrate ThousandEyes with ServiceNow, collaboration platforms, SolarWinds, and the EII analytical plane.
• Support incident investigations with evidence of when, where, and how a service path degraded.
• Baseline critical applications, business locations, cloud services, and acquired-company environments.
• Optimize agent placement, test coverage, licensing, and data quality.

Principal outputs:

• Digital-experience dashboards
• Internet and SaaS dependency views
• End-to-end service-path analysis
• Location and user-experience baselines
• External-provider performance evidence
• Coverage and data-quality scorecards
• M&A connectivity and digital-experience assessments

Requirements:

• Demonstrated experience administering Cisco ThousandEyes or a comparable digital experience monitoring platform.
• Strong knowledge of TCP/IP, DNS, BGP, routing, WAN, SD-WAN, HTTP, SaaS, cloud, and internet service delivery.
• Experience deploying and managing enterprise, endpoint, and cloud agents and designing synthetic tests.
• Ability to analyze end-to-end service paths, distinguish internal from external degradation, and support incident investigations.
• Ability to communicate technical findings through operational and executive-level reporting.

Preferred Skills:

• Cisco ThousandEyes Enterprise Agents, Endpoint Agents, Cloud Agents, Internet Insights, and alerting.
• Cisco networking, SD-WAN, network path analysis, synthetic monitoring, and digital experience monitoring.
• ServiceNow, CMDB, SolarWinds, APIs, collaboration-platform integrations, and automation.
• Azure, AWS, SaaS dependency mapping, AIOps concepts, and M&A environment baselining.

We Want You To Shine: We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do: We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print: Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time. Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.