Randstad Canada is seeking an experienced Genesys Application Support Specialist to join the client’s Contact Center Technology & Operations team on-site in Canada. You will lead daily AMS operations, enhance delivery, and design complex call routing workflows for Genesys Cloud voice, IVR, chat, and digital channels.
You will also provide secondary oversight for Verint and NICE WFO platforms, drive root-cause analysis for production incidents, and mentor junior staff within a collaborative
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Genesys Cloud AMS Lead - On-Site employer: Parexel
At Parexel, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our hybrid role in Canada offers employees the flexibility to balance their professional and personal lives while providing ample opportunities for growth and development within the clinical operations field. With a strong commitment to compliance and quality, we empower our team members to make meaningful contributions to clinical trials, ensuring they feel valued and supported in their career journey.
