Security Ambassador at Cortellucci Vaughn Hospital
Position Title: Security Ambassador
Employment Type: Full-time
Pay Rate: $22.00 / hour
Site: Cortellucci Vaughan Hospital
Schedule: Monday to Friday, 15:00 - 23:00
Overtime Methodology: Employment Standards Act Averaging Agreement
Site Overview
Cortellucci Vaughan Hospital is a modern healthcare facility offering full-service emergency care alongside specialized programs including child and women's health, inpatient mental health, and stroke care. As a Security Ambassador on site, you will play a key role in creating a safe, calm, and supportive environment for patients, visitors, and hospital staff.
What You'll Be Doing
Patrol the emergency department waiting areas and engage proactively with waiting patients and visitors to lower stress and foster a safe, positive environment.
Use supportive verbal de-escalation techniques to address tense situations before they **escalate**.
Observe waiting patients for visible changes in condition (such as dizziness, unresponsiveness, or breathing difficulties) and immediately alert clinical staff.
Provide approved comfort items and community resource information (such as warm blankets or transit passes) when appropriate and safe for clinical needs.
Serve as the main security contact in the emergency department, coordinating with clinical teams, site security guards, and emergency responders.
Conduct hourly counts of waiting area occupants and maintain daily shift logs.
Collaborate with healthcare staff to establish approach plans for individuals known to present safety risks.
Must Haves
Valid First Aid & CPR Level C certification from a WSIB-approved provider
Certification in Management of Aggressive Behavior (MOAB)
Up-to-date immunization records (Measles, Mumps, Rubella, Varicella, and a two-step TB skin test)
Proof of double COVID-19 vaccination
Willingness to complete N95 mask fit testing during training
Fluency in spoken and written English
Legal authorization to work in Canada
Nice-to-Haves
Previous experience in security, law enforcement, healthcare safety, or a related field
What's In It For You?
Paid vacation, sick days, and holidays
Access to daily pay options
Ongoing training and professional development opportunities
Why Join Our Team?
Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Security Ambassador at Cortellucci Vaughn Hospital in Vaughan employer: Paladin Security
Paladin Security is an exceptional employer that prioritizes the safety and well-being of both its employees and the communities they serve. With a strong emphasis on professional development, team collaboration, and a supportive work culture, employees are equipped with the skills and resources needed to excel in their roles. Working in the Red Deer area offers unique opportunities to engage with diverse healthcare environments while making a meaningful impact on patient safety and security.
