At a Glance
- Tasks: Lead operations and client relationships across Ottawa and Kingston in the security industry.
- Company: Join Paladin Security, a certified Great Place To Work with a focus on safety and community.
- Benefits: Enjoy competitive salary, health coverage, paid time off, and educational support.
- Other info: Diverse workplace committed to respect, inclusion, and career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: 3+ years in operational management, strong relationship-building skills, and a valid G Driver's Licence.
The predicted salary is between 90000 - 110000 $ per year.
This role oversees client portfolios and operations across the Eastern Ontario region, including Ottawa and Kingston. You will work closely with client leadership and frontline security teams across multiple sites, maintaining an active operational presence throughout the region.
Reporting to the Director of Operations, you will manage operational delivery, client satisfaction, and performance across Ottawa and Kingston. Key responsibilities include:
- Building and maintaining strong relationships with client representatives, community partners, and key stakeholders.
- Serving as the primary operational liaison and leading regular contract reviews and client meetings.
- Ensuring high service quality that meets contractual requirements and client standards.
- Developing and executing operational strategies to support portfolio performance.
- Maintaining a visible leadership presence through regular site visits, audits, and operational reviews.
- Coaching, mentoring, and guiding Site Supervisors, Client Service Managers, and field leaders.
- Monitoring key performance indicators, preparing monthly reports, and managing portfolio budgets to meet financial goals.
- Supporting efficient scheduling and overtime mitigation strategies.
- Ensuring full compliance with provincial regulations, licensing laws, occupational health and safety standards, and company policies.
- Assisting with emergency response planning and continuous operational improvements.
Must Haves:
- At least 3 years of supervisory or operational management experience in the security industry.
- Demonstrated success managing multiple client accounts, sites, and large teams.
- Completed college or university education.
- Valid G Driver's Licence with a willingness to travel frequently throughout Ottawa and Kingston.
- Willingness to obtain an Ontario Security Guard License.
Nice-to-Haves:
- Bilingualism in English and French.
- Postsecondary education in Security Management, Criminology, Business Administration, or a related field.
What's In It For You?
- Competitive salary range of $75,000.00 to $95,000.00 per year.
- Comprehensive health coverage including medical, dental, and vision insurance.
- Paid vacation, sick days, and statutory holidays.
- Educational assistance and support for professional certifications.
- Opportunities for internal growth and career progression within a supportive leadership culture.
Why Join Our Team?
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Regional Operations Manager in Ottawa employer: Paladin Security
Paladin Security is an exceptional employer that prioritizes the safety and well-being of both its employees and the communities they serve. With a strong emphasis on professional development, team collaboration, and a supportive work culture, employees are equipped with the skills and resources needed to excel in their roles. Working in the Red Deer area offers unique opportunities to engage with diverse healthcare environments while making a meaningful impact on patient safety and security.
