Elevate customer experience as a Customer Care and Reservations Specialist at PAL Airlines in St. John's, NL. Utilize your exceptional service skills while supporting reservation processes and travel agencies.
At PAL Airlines, we seek a Full-Time Permanent Customer Care and Reservations Specialist committed to excellence. This role involves travel agency support, maintaining the eticket database, and processing various ticketing requests. You will play a key role in ensuring timely processing of GDS queues and provide Tier 2 support to partners, helping clients with their travel needs.
Key Responsibilities:
- Assist travel agencies with reservation support
- Maintain daily eticket database and process open coupons
- Handle GDS reject queue and Tier 2 ticketing
- Quote fares and book flights for customers
- Respond to cargo inquiries and provide appropriate solutions
Requirements:
- Secondary schooling completion in a related field
- 1+ years of customer service experience
- Preferred 1+ years technical support experience
- Experience in Travel and Tourism is preferred
- Strong communication and sales skills
Bring your customer service excellence and technical support experience to PAL Airlines, enhancing travel moments for every customer.
Customer Care Specialist at PAL Airlines in St. John's employer: Pal Airlines
At CarteNav Solutions, a PAL company, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Technical Project Manager, you will benefit from comprehensive professional development opportunities, competitive compensation, and a supportive environment that values your contributions. Located in a vibrant community, we offer unique advantages such as flexible work arrangements and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers in mission-critical software delivery.
