Lead customer experience strategy at PAL Airlines across Quebec operations, applying operational excellence and bilingual French-English communication. As Director, Customer Service, you will shape service standards across the Quebec network. The role combines senior leadership, airport operations, stakeholder relationships, and continuous improvement. You will guide customer service excellence while supporting safe, seamless travel experiences for customers and employees. Key Responsibilities:
Develop customer service vision, strategy, and roadmap Lead Quebec station teams and service delivery Drive performance through goals, KPIs, and accountability Collaborate with operational departments and stakeholders Champion safety, compliance, audits, and corrective actions Requirements:
Senior leadership experience in aviation or related industries Success leading multi-site teams and service excellence Experience managing performance, budgets, and resources Exceptional communication and relationship-building skills French and English bilingualism is required Bring customer experience leadership, airport operations expertise, and bilingual communication to PAL Airlines’ Quebec network.
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Director Customer Experience Aviation in Québec employer: Pal Airlines
At CarteNav Solutions, a PAL company, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Technical Project Manager, you will benefit from comprehensive professional development opportunities, competitive compensation, and a supportive environment that values your contributions. Located in a vibrant community, we offer unique advantages such as flexible work arrangements and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers in mission-critical software delivery.
