Direct airport customer service operations across Quebec for PAL Airlines, balancing safety, performance, and seamless service delivery. This Director, Customer Service role provides leadership and oversight across all Quebec locations. You will manage operational performance, strengthen relationships with airport authorities and service providers, and coordinate with Flight Operations, Revenue Management, and Reservations. The position calls for proven senior leadership in airport operations, aviation, transportation, hospitality, or a related industry. Key Responsibilities:
Oversee airport customer service operations across Quebec Conduct operational and business reviews regularly Identify trends and implement corrective actions Maintain airport authority and provider relationships Ensure Transport Canada and corporate compliance Requirements:
Proven senior leadership experience in relevant industries Demonstrated multi-site leadership and service excellence Strong business acumen managing budgets and resources Ability to influence stakeholders and lead through change French and English bilingualism is required Apply operational performance, stakeholder management, and regulatory leadership to PAL Airlines’ Quebec airport customer service network.
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Director Airport Operations Quebec in Québec employer: Pal Airlines
At CarteNav Solutions, a PAL company, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Technical Project Manager, you will benefit from comprehensive professional development opportunities, competitive compensation, and a supportive environment that values your contributions. Located in a vibrant community, we offer unique advantages such as flexible work arrangements and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers in mission-critical software delivery.
