Manage SaaS customer relationships at PagerDuty in Toronto, using renewals expertise and usage analytics. This hybrid role requires office attendance two days weekly.
As an Account Manager, you will own existing customer accounts and support adoption, retention, and expansion. You will combine customer success and sales expertise while partnering with Legal, Sales Operations, and Renewals. The work centers on measurable customer value and revenue growth.
Key Responsibilities:
- Own customer portfolios and drive adoption, value realization, and retention
- Execute account plans supporting renewals and expansion opportunities
- Present renewal proposals and negotiate multi-year contract options
- Monitor health through usage analytics, telemetry, and business insights
- Collaborate on contracting, forecasting, and reporting processes
Requirements:
- Seven or more years of combined customer-facing experience
- Four or more years managing SaaS renewals and growth
- Experience with Salesforce and Gainsight, Tableau, or Looker
- Bachelor's degree or equivalent experience
- Enterprise software or DevOps environment experience preferred
Apply consultative account management, renewal negotiation, and analytics skills to grow PagerDuty customer relationships in Toronto.
SaaS Account Manager Toronto employer: Pager
At PagerDuty, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Solutions Consultant, you'll benefit from continuous professional development opportunities, a supportive team environment, and the chance to make a significant impact in enhancing customer interactions. Located in a vibrant tech hub, we offer unique advantages such as flexible work arrangements and access to cutting-edge resources, making us an excellent employer for those seeking meaningful and rewarding careers.
