Drive customer success through SaaS account management and revenue retention at Pagefreezer, using strong communication and relationship-building skills. This role supports customers in IT environments.
As a Customer Success Specialist, you will help B2B customers maximize their investment in Pagefreezer solutions. You will manage strategic accounts, support adoption, and address customer needs. The work combines renewals, growth opportunities, customer advocacy, and solution knowledge.
Key Responsibilities:
- Build customer relationships that foster trust, engagement, and satisfaction
- Develop success plans and monitor account health metrics
- Identify upsell, cross-sell, and renewal opportunities
- Maintain detailed sales activity records in CRM tools
- Advocate for customers and escalate concerns internally
Requirements:
- Proven SaaS B2B account management experience
- Experience driving revenue retention and growth
- Familiarity with CRMs, LinkedIn, and Zoom
- Strong communication, presentation, and problem-solving skills
- Ability to lead renewals and renegotiations
Bring strategic account management, customer advocacy, and renewal expertise to Pagefreezer's SaaS customer success team.
SaaS Customer Success Account Manager in Vancouver employer: Pagefreezer
At Pagefreezer, we pride ourselves on being an exceptional employer that champions a culture of collaboration, diversity, and continuous improvement. As a Customer Success Specialist, you'll enjoy a supportive work environment that prioritizes employee growth through training programs and mentorship opportunities, all while contributing to our mission of making the internet a safer place. Located in a vibrant community, we offer unique advantages such as flexible work arrangements and a commitment to work-life balance, ensuring that you can thrive both personally and professionally.
