VintageHotels&Niagara'sFinestHotelsiscurrentlyseekingaGuestServiceManagertojoinourgrowingteam! Thisisagreatopportunitythatcanprovideflexibility,valuableworkexperience,andachancetoworkwithatenuredteam.
JobTitle: GuestServiceManager
Property: Queen'sLanding
***Pleasenote: Byapplyingtothisposting,youareapplyingforopportunitiesthatmaybeavailableatanyVintageHotelsorNiagara'sFinestHotelsproperty.***
ThispostingisforanexistingvacancywithinLaisHotelPropertiesLimited.
PositionSummary: ToassisttheFrontOfficeManagerwiththedailyadministrativeandoperationalactivitiesrequiredforguestservicesincludingcheckin/outforasuperiorqualityhotelandconferencefacility.
DutiesandResponsibilities:
PrimaryResponsibilities:
- Providingpersonalizedandexceptionalguestserviceateverygivenopportunity
- Meetingestablishedup-sellingandsalesgoals
- PerformsalldutiesofaGuestServiceAgent
- Checkfrontdrivewayfortrashanddelegateorsweepasrequired.
- Checkfrontbrassdoorhandlesandluggagecarts.Delegate,asnecessary.
- Checkfrontdoorglass,forfingerprints,insideandout.Delegateasnecessary.
- Respondtovirtual,(Ivy),conciergetexts,asnecessary.
- Answeringtelephones.
- SupervisesandschedulesTeamMembersonadailybasis.
- Provideon-goingtrainingforallTeamMembers
- CoachallTeamMembers,(both"development"and"praise")and"progressivecorrectiveaction".
- Monitorstaffingneedsandlabourcosts,andadjustasnecessary.
- Processescashand/orcreditcardpayments
- Coordinatesroomavailabilitywithreservationsandotherdepartments,(Housekeeping&Engineering).
- Balanceroomsinventory.
- Monitoringroomupsells,(SUPs)andreportingtoAccounting.
- AssistswiththeresolutionsofGuestcomplaintsandappropriatefollow-upwiththeManagerand/orOperationsManagementasrequired
- Processesdailycashreportsandoccupancyreportsasrequired
- AssistsGuestswithquestions,orconcernsregardingthearea,thehoteland/oramenitiesifrequired.
- Answersandforwardstelephonecallstotheappropriatedepartmentand/orroom
- Workscloselyasaliaisonwithotherdepartmentssuchashousekeeping,conferencesand/orsalesdepartment,diningroomandotherdepartmentsasrequired
- AssiststheFrontOfficeManagerwithhumanresourcesfunctionsrelativetointerviewing,screening,andselectionofnewTeamMembers
- FillingDutyManagershiftswhenrequired
- HavingathoroughknowledgeofLaisHotelProperties'productsandservices
- SuggestingadditionalproductsandservicesmeetingourGuests'specificpreferences
- AssessingGuests'individualneedstomeetstandardsforadditionalproductsandservices
- ActivelyseekingwaystomeetGuests'productorserviceneeds
- Allotherdutiesasassigned
HealthandSafetyResponsibilities
- Asupervisorshallensurethataworker,
- worksinthemannerandwiththeprotectivedevices,measuresandproceduresrequiredbytheOccupationalHealth&SafetyActandtheregulations;and
- usesorwearstheequipment,protectivedevicesorclothingthattheworker'semployerrequirestobeusedorworn;
- adviseaworkeroftheexistenceofanypotentialoractualdangertothehealthorsafetyoftheworkerofwhichthesupervisorisaware;
- wheresoprescribed,provideaworkerwithwritteninstructionsastothemeasuresandprocedurestobetakenfortheprotectionoftheworker;and
- takeeveryprecautionreasonableinthecircumstancesfortheprotectionofaworker
- Performdepartmentalworkplaceinspectionsasassigned
- Conductsafetytalksasassigned
- Conductincidentinvestigations
- Conductteammemberhealth&safetytrainingincludingStandardOperatingProcedures&PrimaryTrainingandperformingteammembersafetyobservance
- Alwaysensurethatworkplaceaccidents/injuriesarereportedimmediatelytoaManager/Supervisor.
- CooperatesintheReturn-to-WorkProgramofaTeamMember
- CorrectsubstandardactsorconditionsthroughHumanResourcesStandard&Procedure"C.15ProgressiveCorrectiveAction"
- Commendteammembersonsafeworkpracticesandperformance
ProfessionalRequirements:
- Grade12EducationcombinedwithCollegeorUniversitytraininginthehospitalityindustrypreferred
- Minimumof5yearsexperienceasaGuestServiceAgent
- Excellentcommunicationskillsbothwrittenandverbal
- Previousup-sellingand/orsalesexperienceisconsideredanasset
PersonalAttributes:
- Outgoingandfriendlywithapleasantprofessionalattitude
- Mustbeself-motivatedandateamplayer
- Goodlisteningskillsareessentialincombinationwithaboveaveragepatience
- Mustbeawellorganizedwiththeabilitytoprioritizeworkloadandplanningactivitieswithinthedepartment
- Diplomaticandtactfuldemeanorwheninteractingwithdifficultguests
- Confidenceissellingandup-sellingproductsandservices
- Positivesales-orientedpersonality
- Desiretomeetgoals
- Ethicalandhonest
Physicalrequirements:
- Abilitytotoleratestandingforextendedperiodsoftime
- Dealingwithseasonaltemperaturedemands
- Liftingtoassistwithluggageonanoccasionalbasis
Questions,quotingthejobtitleandlocation,maybedirectedto hr@vintage-hotels.com
LaisHotelPropertiesLimitediscommittedtofosteringadiverse,inclusive,andaccessibleworkplacewhereallindividualsarevaluedandrespected. Wewelcomeandencourageapplicationsfrompeoplewithdisabilities,Indigenouspeoples,racializedindividuals,women,2SLGBTQIA+persons,andotherswhomaycontributetothefurtherdiversificationofourteam.
Accommodationsareavailableonrequestforcandidatestakingpartinallaspectsoftherecruitmentandselectionprocess. Ifyourequireaccommodation,pleaseletusknowandwewillworkwithyoutomeetyourneeds.
Weareanequalopportunityemployeranddonotdiscriminateonthebasisofrace,ancestry,placeoforigin,colour,ethnicorigin,citizenship,creed,sex,sexualorientation,genderidentity,genderexpression,age,maritalstatus,familystatus,ordisability.
Guest Service Manager employer: Owen Sound
Tourism Windsor Essex Pelee Island (TWEPI) is an exceptional employer that champions regional tourism while fostering a collaborative and innovative work environment. With a focus on employee growth, TWEPI offers opportunities for professional development in the vibrant tourism sector, all while enjoying the beautiful landscapes of Windsor-Essex. Join a passionate team dedicated to enhancing group travel experiences and making a meaningful impact in the community.
