At Nottawasaga Resort, we believe in creating unforgettable experiences for our guests, driven by exceptional service and a welcoming atmosphere. We are looking for a dedicated and experienced Banquet Supervisor to lead our events team and ensure every special occasion is executed flawlessly. This role is crucial in upholding our commitment to excellence, playing a vital part in our guests' cherished memories and the seamless operation of our resort.
Key Responsibilities:
- Supervise event room setup, including décor, table settings, and AV, according to event orders.
- Ensure timely and smooth event execution, adapting plans to client expectations.
- Oversee food and beverage service, maintaining high quality, timing, and presentation.
- Conduct pre-event briefings to review details, service expectations, and safety protocols.
- Support Dining Room operations by adhering to established structures and routines.
- Assign tasks and supervise banquet servers, bartenders, and support staff.
- Train new team members on service standards, safety procedures, and customer service.
- Monitor staff performance, providing coaching and constructive feedback.
- Foster a positive, professional, and collaborative team environment.
- Act as the primary point of contact for clients during events.
- Address guest concerns promptly and professionally to ensure high satisfaction.
- Ensure compliance with Ontario health and safety regulations, including WHMIS and OHSA.
- Maintain cleanliness and organization of banquet spaces and storage areas.
- Review and interpret Banquet Event Orders (BEOs) for accurate execution.
- Assist with inventory control of linens, equipment, and supplies.
- Report staffing needs, equipment issues, and event feedback to management.
- Support scheduling and payroll input as required.
- Oversee daily dining room operations, including staff scheduling and guest flow.
- Maintain high service standards and consistent guest satisfaction in the dining room.
- Monitor cleanliness, ambiance, and readiness of the dining room.
Requirements & Qualifications:
- Minimum of 3 years of experience in banquet management, dining room management, or similar hospitality leadership.
- Mandatory Dining Room Manager experience.
- Smart Serve certification (required in Ontario).
- Strong knowledge of Ontario health and safety standards.
- Demonstrated leadership, communication, and problem-solving abilities.
- Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
- Capable of lifting up to 40 lbs and standing for extended periods.
- Excellent customer service and time management skills.
- Proficient in conflict resolution and professional communication.
- Acute attention to detail for impeccable event execution.
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
Banquet Supervisor in Alliston employer: Owen Sound
Tourism Windsor Essex Pelee Island (TWEPI) is an exceptional employer that champions regional tourism while fostering a collaborative and innovative work environment. With a focus on employee growth, TWEPI offers opportunities for professional development in the vibrant tourism sector, all while enjoying the beautiful landscapes of Windsor-Essex. Join a passionate team dedicated to enhancing group travel experiences and making a meaningful impact in the community.
