Customer Service Representative: Intake - Casual
Casual CSR Ottawa, ON, CA
5 days ago Requisition ID: 1256
Salary Range: $24.02 To $27.01 Hourly
Job Purpose
The Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS).
Duties and Responsibilities
- Ensure professional intake and discharge of animals
- Assess and document the health and behaviour of incoming animals
- Examine all in-coming animals are thoroughly for identification
- Research all possible avenues to match an animal to its owner
- Be aware, and make use, of relevant online and community resources
- Maintain the MAS area, facilities and equipment
- Accept and manage OHS payments and donations as required
- Enter and maintain data integrity in Raiser's Edge and Chameleon
- Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
- Produce and maintain accurate reports, records, and files
- Participate in supervision, evaluation, training and other meetings as required
- Participate in the identification and evaluation of OHS program goals and objectives
- Participate in professional development opportunities
- Represent the OHS in a professional manner
- Participate in public relations and promotional activities as required
- Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions
- May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL
Qualifications
- Secondary school diploma or equivalent
- Minimum of one year experience in customer service
- Animal handling experience preferred
- Proficiency in Microsoft Office Suite
- Professional working proficiency in spoken and written English is required
Working Conditions/Physical Requirements
- Employee may be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
- Employee will be required to wear a uniform designated by the employer
- Employment is conditional upon maintaining confidentiality of OHS information
- Employment is conditional upon the ability to work around all species of animals safely
Schedule
This is a casual position with no fixed schedule or guaranteed hours.
Customer Service Representative: Intake - Casual employer: Ottawa Humane Society
The Ottawa Humane Society (OHS) is an exceptional employer that offers a meaningful opportunity to contribute to animal welfare in the community. With a strong commitment to diversity, equity, and inclusion, OHS fosters a collaborative work culture where employees can thrive and grow professionally. As a financially stable non-profit organization, OHS provides competitive salaries, comprehensive benefits, and the chance to lead impactful initiatives that enhance the lives of animals and the people who care for them.
