At a Glance
- Tasks: Lead the eReferral program, ensuring high-quality service delivery and team management.
- Company: Join The Ottawa Hospital, a leading healthcare provider committed to community care.
- Benefits: Enjoy competitive pay, comprehensive benefits, and professional development opportunities.
- Other info: Temporary position until November 2028 with potential for growth in a supportive environment.
- Why this job: Make a real impact in healthcare while working with innovative digital solutions.
- Qualifications: Requires a degree in Health or Business Administration and 5 years of relevant experience.
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
Position Information: The Manager oversees day-to-day program operations, including workplan delivery, commitment to meet business objectives, appropriate resourcing and budgeting and is accountable for the effective and efficient delivery of eReferral services across the Ontario Health East region. The Manager leads a team and is accountable for work assignments, performance evaluation, employee support, and engagement. Working with the team and regional partners, the Manager develops workstream operations and standards of practice for the program, ensures high quality services are delivered, and works with the leadership team to continuously improve operations and the overall stakeholder experience.
The Manager is accountable for expanding eReferral (OceanMD) across multiple clinical pathways and specialty clinics, aligning local delivery with provincial models of care and Ontario Health standards, representing TOH and the LDG program, hospital, and specialty partners.
Key responsibilities:
- Lead and manage the eReferral workstream of the LDG program, including operational planning and program management, annual goals and objectives, budget monitoring, issues management and service quality.
- Provide leadership and people management for the eReferral team, including recruitment, performance evaluation, coaching, development, and engagement.
- Lead implementation and adoption of eReferral across clinical pathways and partner organizations, including workflow design, onboarding, communications, and change management.
- Build and maintain collaborative relationships with internal and external stakeholders, influencing to consensus with Ontario Health and LDG partners.
What you will bring:
- 4-year Undergraduate Degree in Health or Business Administration, Health Informatics, Technology, or related field;
- Minimum five (5) years of progressive experience in digital health, health care, or information technology in a relevant professional area;
- Progressive leadership experience, including direct people management, performance management, and team development;
- Experience managing operating budgets and preparing business cases, reports, and presentations for senior leadership and external partners;
- Demonstrated leadership and people management skills, including recruitment, coaching, performance evaluation, and building a positive, engaged team culture;
- Operational and financial management skills, including workplan development, budget monitoring, variance analysis, and resource allocation;
- Advanced stakeholder engagement, negotiation, and communication skills, with the ability to persuade and influence internal and external stakeholders to reach consensus on sensitive or controversial matters;
- Advanced analytical, problem-solving, and quality/process improvement skills, able to operate independently in complex, multi-organization environments.
You will stand out with:
- Master's degree in business administration, Health Administration, Health Sciences or Master in Health Informatics;
- Sound technical knowledge of systems including electronic referral (OceanMD) and/or EMR/HIS, supporting digital interoperability across referral management systems;
- Experience implementing eReferral or interoperability solutions and working with EMR/HIS environments (e.g., OceanMD, Epic, Accuro, PS Suite, etc.).
- Proficiency in English and French oral expression and comprehension.
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services. The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development.
This is a temporary position until approximately November 1, 2028. $67.627 - $82.276/hour. Rotation/Shifts: Days, 8-hour shifts.
Manager, eReferral in Ottawa employer: Ottawa Hospital
Ottawa Hospital offers a collaborative work environment that fosters professional growth and development. Employees benefit from a strong leadership team that emphasizes academic and clinical excellence, providing opportunities to engage in both research and clinical services. The hospital's commitment to fulfilling its mission and vision ensures a stable and supportive workplace for its staff.
