Manager, Preventative Maintenance Programs

Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,500 homes. As Ottawa's largest social and affordable housing provider, we are committed to enhancing tenant well-being through partnerships with local service providers and support agencies.

At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.

Together, we're transforming tenants' lives by providing more than a home, because we care.

What we offer:

• Opportunities to positively impact your community in multiple ways.
• A comprehensive and competitive compensation and benefits package.
• Flexible work options.
• Professional development opportunities.
• Health and wellness programs.

What we seek:

OCH is currently seeking a dedicated Manager, Preventative Maintenance Programs to be responsible for the portfolio-wide delivery of the Home Assessment, Fire Life Safety (FLS) inspection and Electrical Safety Authority (ESA) deficiency correction programs, including associated minor repairs, documentation and compliance reporting, and ensuring compliance with related statutory requirements.

Under the guidance of Senior Manager, Tenant Experience Operations, the Manager will:

• Monitor, evaluate and manage the operation of assigned area of responsibility.
• Manage financial resources.
• Provide overall supervision and direction to a team of maintenance and administrative staff.
• Coordinate with Tenant Experience and Asset Management Operations teams across the portfolio.
• Drive continuous improvement.

As a Manager, Preventative Maintenance Programs, some of the things you will do include:

• Manage the delivery of compliant Home Assessment, Fire Life Safety inspection and ESA deficiency correction programs.
• Ensure that Fire Life Safety deficiencies and ESA defects identified through inspections are corrected within established timelines.
• Manage the completion of all identified checks, inspections, drills and tests.
• Lead the implementation of new and amended regulatory requirements.
• Manage contracted services for areas of responsibility.
• Ensure accurate and timely use of OCH’s computerized work-order, mobile inspection, financial and reporting systems.
• Provide leadership and overall management of unionized staff.
• Identify, plan for and manage human resources needs for assigned area of responsibility.
• Receive, investigate and respond to inquiries and complaints.
• Identify and escalate preventative and capital maintenance requirements.
• Manage home and site condition assessments and inspections.
• Lead program governance and scheduling across networks.
• Develop and maintain documented workflows, procedures and training for program staff.
• Support the integration of newly acquired properties into Fire Life Safety, ESA and Home Assessment programs.
• Manage the effective and efficient operation of areas of responsibility.
• Support the preparation of and manage assigned budgets.
• Provide after hours on-call management on a rotational basis.
• Participate in management team meetings, departmental and corporate workgroups.
• Ensure the timely investigation, response to, and documentation of all workplace incidents.
• Ensure that own work and the work of all staff aligns with OCH values, interests, plans and objectives.

As a Manager, Preventative Maintenance Programs, you can look forward to:

• Meaningful work that improves tenant lives through safe, stable housing.
• The opportunity to help build stronger, more inclusive communities across Ottawa.
• A role with a purpose-driven, award-winning housing organization.
• An inclusive culture where you can be your authentic self and feel you belong.
• Career growth through training, mentorship, and development.
• Competitive compensation with a Total Rewards package and pension.

What you bring:

Education & Experience:

• Completion of a post-secondary education in a related field or an equivalent combination of education and experience.
• A minimum of five (5) years of related experience in building maintenance, property operations or fire life safety programs.
• Experience managing staff in a unionized environment is an asset.
• A Property Management designation or a relevant trades certification is an asset.
• Knowledge of best practices for maintaining building systems.
• Understanding of the diverse needs, abilities and social, economic, cultural factors present in OCH tenant communities.
• Knowledge of energy conservation measures and environmental hazards.
• Knowledge of applicable health and safety legislation.

Skills and abilities:

• Ability to manage contractors and evaluate performance.
• Ability to influence and convey key messages effectively.
• Ability to identify and implement ongoing business process improvement.
• Ability to manage competing priorities.
• Proficient in the use of information technology.
• Oral fluency and reading and writing abilities in English is required.

Other requirements:

• Satisfactory Criminal Records Check.
• Must possess a valid "G" driver's license or equivalent.
• Ability to work outside of regular business hours.
• Ability to perform regular on-site inspections.

This is a permanent on-site position with full-time hours (36.25 hours per week).