At a Glance
- Tasks: Lead business analysis to enhance technology and processes for better service delivery.
- Company: Join OSBIE, a non-profit insurance organization with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Make a real impact by improving operations and technology in the education sector.
- Qualifications: 6+ years in business analysis with strong problem-solving and collaboration skills.
The predicted salary is between 100000 - 120000 $ per year.
The Ontario School Boards’ Insurance Exchange (OSBIE) is a non-profit insurance organization providing commercial lines of insurance to the school boards of Ontario. We classify ourselves as a boutique insurance company with a highly qualified and close group of employees. At OSBIE we foster a customer-focused culture and have great people working here, helping us ensure we provide excellent service to our subscribers. Our people are our greatest asset, and at OSBIE we aim to balance work and play by providing our employees with hybrid work arrangements and a variety of social settings and events that promote a collaborative and connected work environment.
Reporting to the Head of IT and Security, the Senior Business Analyst helps OSBIE improve how it serves members and internal teams by translating business needs into effective technology, process, and operational solutions. Working collaboratively across business units, the Senior Business Analyst leads requirements gathering, process improvement, solution definition, system enhancements, and business initiatives from concept through implementation.
As a member of the IT and Security team, the Senior Business Analyst establishes business analysis standards, develops business cases, and ensures requirements are clear, complete, and traceable. The role brings together business, technology, privacy, security, and regulatory considerations at the outset of each initiative, helping ensure solutions are practical, sustainable, secure, and aligned with organizational priorities.
KEY RESPONSIBILITIES
- Portfolio Intake and Business Case Development: Assess and qualify new requests from IT and Operations, clarify the underlying business problem, and evaluate whether the appropriate approach is to fix, buy, build, enhance, or discontinue. Develop business cases that outline options, costs, benefits, risks, dependencies, and recommended approaches for Leadership Team consideration.
- Requirements and Solution Definition: Lead requirements elicitation through interviews, workshops, job shadowing, surveys, process observation, and document review. Develop clear, comprehensive, and traceable business analysis deliverables, including Business Requirements Documents (BRDs), user stories, use cases, functional and non-functional requirements, process models, and acceptance criteria.
- Operational Process Improvement: Analyze and document current-state and future-state processes using Business Process Model and Notation (BPMN) across areas such as Claims, Risk Management, Underwriting, Finance, and Member Services. Identify bottlenecks, duplicate effort, unnecessary manual activities, inefficient handoffs, control gaps, and opportunities for standardization.
- Systems Delivery, Integration and Testing: Support the implementation, enhancement, upgrade, and integration of business systems, including the member portal, staff intranet, claims and policy administration systems, document management, ERP, CRM, and data lake environments.
- Data, Reporting and Analytics: Gather reporting and analytics requirements and establish clear KPI definitions, measurement methodologies, and data ownership. Collaborate with the data team to develop, validate, and enhance business intelligence reports and dashboards.
- Vendor, Risk and Compliance Support: Develop business and technical requirements for Requests for Proposal (RFPs), evaluate vendor responses, and participate in demonstrations, evaluations, and reference checks.
- Change Management, Leadership and Practice Development: Support stakeholder engagement, communications, training, and adoption activities associated with new processes, systems, and organizational changes.
QUALIFICATIONS
- Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, Finance, Actuarial Science, Engineering, or a related field; or an equivalent combination of education and relevant experience.
- Experience: 6 or more years of progressive experience in business analysis, including at least 3 years leading analysis activities on complex or cross-functional initiatives.
- Assets: Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA) through IIBA.
OSBIE is committed to providing a barrier-free application and interview process for all candidates. Should you require accommodation due to a disability or medical condition at any point throughout the hiring process, please notify us and we will do our best to meet your needs.
Senior Business Analyst employer: OSBIE
At OSBIE, we pride ourselves on being an exceptional employer that values our employees as our greatest asset. Located in Guelph, ON, we offer a hybrid work environment that promotes a healthy work-life balance, alongside opportunities for professional growth and development within a collaborative and supportive culture. Our commitment to employee well-being is reflected in our engaging social events and a strong focus on continuous improvement, making OSBIE a rewarding place to build your career as a Senior Business Analyst.
