At a Glance
- Tasks: Manage collections conversations and help customers navigate financial challenges.
- Company: Join a supportive team focused on customer retention and satisfaction.
- Benefits: Work from home, flexible hours, and competitive pay.
- Other info: Enjoy a dynamic remote work environment with opportunities for growth.
- Why this job: Make a positive impact while developing your negotiation and conflict resolution skills.
- Qualifications: One year of collections experience and strong communication skills.
The predicted salary is between 41850 - 51150 $ per year.
Manage collections conversations remotely with strong negotiation and conflict resolution skills. Help customers address financial setbacks while protecting retention.
As an Account Manager, you will handle collections-related questions, payment discrepancies, and repayment discussions.
This role requires at least one year of collections or accounts receivable experience, accurate recordkeeping, and confidence managing multiple files.
You will work regular eight-hour Monday-to-Friday shifts from home.
Key Responsibilities
- Handle collections-related member questions and concerns
- Maintain detailed, accurate records across multiple files
- Respond promptly to customer inquiries
- Turn potentially negative experiences into positive ones
- Meet individual daily and monthly performance targets
Requirements
- At least one year of first- or third-party collections experience
- Experience in a high-volume contact centre is an asset
- Ability to prioritize core responsibilities and maintain focus
- Persuasive verbal and written communication abilities
- Reliable internet for remote work from home
Apply your organization, communication, and collections experience to resolve customer payment concerns as a remote Account Manager.
Collections Account Manager – Remote in Toronto employer: Orion Digital
Orion Digital is an exceptional employer that fosters a culture of innovation and autonomy, allowing employees to take ownership of their work while collaborating in small, agile teams. With fully remote work options, comprehensive health benefits, and meaningful equity participation, Orion prioritizes employee well-being and growth, making it an ideal place for those looking to make a significant impact in the fintech space.
