Use negotiation and persuasion skills as a Mogo Account Manager helping customers recover financially from home. Support retention through practical repayment solutions.
This Account Manager role focuses on customer service, collections, and payment resolution. You will manage customer files, apply decision-making skills, and handle difficult conversations. The position suits self-motivated candidates passionate about personal finance and helping customers make positive financial decisions.
Key Responsibilities:
- Negotiate repayment solutions for customers experiencing financial setbacks
- Focus on customer retention during collections conversations
- Accept, reject, or amend payment terms and settlements
- Respond to inquiries and diffuse difficult situations
- Monitor and resolve payment-related discrepancies
Requirements:
- At least one year of collections or accounts receivable experience
- Strong negotiation and conflict resolution skills
- Excellent verbal and written communication skills
- Comfort using Microsoft Office and Windows operating systems
- Reliable internet and ability to work from home
Bring persuasive communication, collections expertise, and customer-focused negotiation to Mogo's remote Account Manager team.
Mogo Collections Account Manager employer: Orion Digital
Orion Digital is an exceptional employer that fosters a culture of innovation and autonomy, allowing employees to take ownership of their work while collaborating in small, agile teams. With fully remote work options, comprehensive health benefits, and meaningful equity participation, Orion prioritizes employee well-being and growth, making it an ideal place for those looking to make a significant impact in the fintech space.
