Site Lead, Data Center Operations in Montréal

Independently responsible for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics - directing component upgrades and infrastructure changes to optimize data center efficiency and stability.

Key Responsibilities

• Data Center Site Portfolio Management: Independently responsible for at least one and occasionally multiple Data Centers.
• Performance Monitoring and Analysis: Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements. Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.
• Issue Management and Automation: Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution. Oversees and provides support for escalated complex technical issues. Triages and/or escalates issues, and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.
• Data Center Expansion Support: Leads and oversees new region builds and expansion activities, both onsite and remotely. Acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds.
• Installation and Maintenance: Provides oversight for installations, repairs, inventory management, and logistics tasks. Directs efforts to replace and upgrade components. Advises on high-level purchases or upgrades for data centers and oversees implementation.

Core Responsibilities

• Planning & Execution: Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative.
• Collaboration & Partnership: Collaborates across the organization to align on expectations and achieve shared objectives.
• Problem Solving: Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
• Continuous Learning: Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
• Continuous Improvement: Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams.
• Performance and Development: Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.