At a Glance
- Tasks: Lead pharmaceutical accounts and develop impactful marketing strategies.
- Company: Join Operatic Agency, a fast-growing creative digital powerhouse.
- Benefits: Competitive salary, comprehensive benefits, mentorship, and hybrid work model.
- Other info: Collaborative culture focused on excellence and personal growth.
- Why this job: Make a real difference in healthcare communications while growing your career.
- Qualifications: 6+ years in pharma or healthcare advertising with strong client relationship skills.
Operatic Agency isn’t just another creative digital agency—we’re a powerhouse of research, strategy, storytelling, and technology that fuels business growth. Named one of Canada’s fastest-growing companies for six years, we bring brands closer to their audiences with bold ideas and cutting-edge executions. If you’re passionate about transforming ideas into impactful narratives, thrive in a dynamic, fast-paced environment, and are eager to make a difference, we want you on our team!
About the Role: Operatic Agency is looking for an experienced Account Director to join our growing Client Strategy & Services team. In this role, you will lead a portfolio of pharmaceutical accounts spanning Canada, the US and global markets, serving as a trusted strategic partner to clients and leading multidisciplinary teams to deliver impactful work. You will be responsible for the health and growth of your accounts, combining pharmaceutical expertise, marketing acumen, and audience insight to translate complex scientific, clinical, and business objectives into clear, relevant, and effective solutions.
What You’ll Do:
- Become an Expert in Your Client’s Business: Develop a deep understanding of your clients’ businesses, brands, therapeutic areas, audiences, competitive landscapes and priorities. Maintain a strong understanding of the pharmaceutical landscape, therapeutic areas, competitive environments and evolving client needs.
- Develop Integrated Marketing Strategies: Translate scientific, clinical and business objectives into clear, actionable marketing strategies and plans. Apply strong marketing principles and audience insight to ensure work is relevant and meaningful to the HCPs, patients, caregivers and consumers it is intended to reach.
- Orchestrate Cross-Functional Teams: Understand the breadth of Operatic’s services and know when to bring in the right people to support a client’s needs. Set clear direction for multidisciplinary teams, connecting work across Operatic’s Centers of Excellence and keeping teams focused on the broader client objective.
- Guide Clients with Confidence: Build trusted relationships with senior client stakeholders and serve as a strategic partner across both day-to-day and longer-term business needs. Lead client meetings, presentations, workshops and challenging conversations with confidence, clarity and sound judgment.
- Deliver Operational Excellence: Maintain senior oversight of scopes, budgets, forecasts, timelines and resourcing to support both successful delivery and account profitability. Manage multiple concurrent workstreams, proactively addressing risks, priorities and changing client needs.
- Contribute Beyond Your Accounts: Identify and pursue opportunities to expand client relationships, partnering with agency leadership on proposals and new business opportunities. Coach and develop members of the Client Strategy & Services team through clear direction, feedback and mentorship.
What You’ll Bring:
- 6+ years of experience within a pharmaceutical, healthcare advertising or medical communications agency, with meaningful experience leading client relationships and accounts.
- Strong understanding of the pharmaceutical industry and the considerations involved in developing regulated healthcare communications.
- Strong marketing acumen and an understanding of how audience needs, behaviours, and experiences shape effective healthcare communications.
- Proven ability to develop and maintain senior client relationships and become a trusted extension of the client’s team.
- Demonstrated experience managing and growing accounts, including scoping, forecasting and identifying organic growth opportunities.
- Experience leading multidisciplinary agency teams and managing complex, concurrent programs.
- Excellent written and verbal communication skills, with confidence presenting recommendations and navigating challenging client conversations.
- Bachelor’s degree in Marketing, Business, Communications, Life Sciences or a related field, or equivalent professional experience.
Why Operatic Agency: Competitive compensation and benefits. This role offers a salary of $90,000–$125,000 CAD commensurate with experience. Comprehensive benefits package including medical, dental, vision, life and disability insurance, and mental health support. Meaningful, complex work. You’ll lead projects across a diverse portfolio spanning pharma, healthcare, and consumer brands—with real creative and technical depth. A team that holds a high bar—and supports each other in meeting it. Real investment in your growth. We offer mentorship, access to industry tools and training, and advancement pathways. Hybrid flexibility. Our head office is based in Hamilton, Ontario, and we operate on a hybrid model: 2 days per week in the office, with the remainder remote. Operatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Only those selected for next steps will be contacted.
Account Director – Pharma in Hamilton employer: Operatic Agency Inc.
Operatic Agency is an exceptional employer that fosters a collaborative and accountable work culture, where creativity meets strategy in the dynamic pharmaceutical landscape. With a commitment to employee growth through mentorship and access to industry tools, team members are empowered to lead meaningful projects that truly impact clients and audiences alike. Located in Hamilton, Ontario, the hybrid work model offers flexibility while maintaining a strong sense of community and support among colleagues.
