Step into a pivotal role as a Technical Support Lead at OpenText, specializing in SAP support and client communication. Be part of a high-performing team focused on client satisfaction and technical excellence.
In this position, you will engage directly with clients, resolving critical issues around the Vendor Invoice Management product. Collaborating effectively with team members, you will manage client relationships and ensure issues are addressed within established SLAs. Your experience in SAP environments will be crucial in diagnosing and providing solutions to diverse challenges.
Key Responsibilities:
- Address client inquiries via phone and written communications
- Maintain detailed records of client interactions
- Provide alternative support recommendations
- Conduct testing on OpenText product issues
- Generate and update technical documentation
Requirements:
- 5+ years in SAP technical support/implementation
- Hands-on experience with SAP landscapes
- Deep knowledge of ABAP programming
- Familiarity with SAP Workflow and Web Services
- Strong analytical skills for troubleshooting
Support OpenText's mission by enhancing enterprise client experiences through your technical expertise.
Technical Support Lead at OpenText in Richmond Hill employer: OpenText
OpenText is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to grow their careers. Located in Canada, the company offers competitive benefits, professional development opportunities, and a collaborative environment that encourages teamwork across various functions, making it an ideal place for those passionate about technology and law to make a meaningful impact.
