At a Glance
- Tasks: Build strong customer relationships and maximize service sales while ensuring customer satisfaction.
- Company: Join OpenRoad, one of Canada's fastest-growing automotive retail groups.
- Benefits: Enjoy competitive salary, health benefits, and exclusive perks like vehicle discounts.
- Other info: Opportunities for training, development, and internal promotions await you.
- Why this job: Be part of a collaborative culture that values your contributions and growth.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 50000 - 90000 $ per year.
- DRIVING POSSIBILITIES
- Position: Service Advisor
Employment Status: Full-Time - Dealership: Lexus of London
Department: Service
Compensation: from $50,000 to $90,000 annual
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives.
Open Road is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience.
As one of "Canada's Best Employers" and "Best Managed Companies", we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.
A Career at Open Road Means You'll Enjoy
- Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls‐Royce, Subaru, Toyota, Volkswagen
- Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
- Comprehensive extended health and dental plan (applicable for full-time positions only)
- Strong focus on training, development, and internal promotion opportunities
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Be part of a culture that celebrates you through employee recognition programs and engagement events
SUMMARY
The Service Advisor performs a combination of duties to increase customer satisfaction by building strong customer relations and increases profitability by maximizing service sales and gross profit.
The Service Advisor plays a key role in customer retention and satisfaction.
ROLE & RESPONSIBILITIES
- Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
- Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
- Process all paperwork as jobs are completed.
- Review all repairs and changes with customer upon delivery of vehicle.
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised.
Notify customers if delays are expected or additional work is needed.
- Use service files to suggest additional repairs or services if required.
- Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.
- Identify and give special attention to repeat repairs, assign original technician on all comeback jobs.
- Notify customers when backorder parts become available.
- Determine warranty coverage and verify repair date,
Service Advisor in London employer: OpenRoad Auto Group Limited
OpenRoad Audi Boundary is an exceptional employer that fosters a forward-thinking culture, prioritizing employee growth and development within the automotive retail industry. With exclusive perks like a Discounted Vehicle Purchasing Program and a comprehensive health plan, employees thrive in a collaborative environment that values transparency and innovation. Join us at the largest Audi dealer in BC, where your contributions are recognized and celebrated, making every team member feel valued and integral to our success.
Contact Details:
OpenRoad Auto Group Limited Recruitment Team
