Assistant Service Manager

DRIVING POSSIBILITIES

Status: Full-Time

Dealership: OpenRoad Toyota Port Moody

Department: Service

Compensation: $85,000 - $115,000 per annum

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Communicate clear and detailed repair instructions for technicians.
• Provide estimate for labour costs and parts for customer.
• Communicate with department staff to determine status of jobs throughout the work day.
• Work with department staff and other associates to maintain and guarantee quality service while ensuring that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
• Working as a service advisor when needed based on scheduling and customer flow along with assisting and supporting the growth of the rest of the service advisor team.
• Motivate and train all service department staff.
• Provide technical assistance to associates as needed.
• Coordinate with manufacturer and/or extended warranty companies to obtain approval prior to repairs.
• Assign appropriate tasks to department staff in the absence of the Service Manager.
• Participate in the planning of department policies and objectives with the Service Manager.
• Understand, keep abreast of, and comply with Federal, Provincial and local regulations that affect service operations, such as hazardous waste disposal.
• Must follow Company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Working knowledge of automotive equipment parts and accessories.
• Current knowledge of local sources of supply.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Excellent communication and organizational skills.
• Ability to maintain a high level of shop cleanliness.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Ability to work constructively with members from all departments within the dealership.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US! We thank all those that have applied. Only those considered for the position will be contacted.