Use automotive diagnostics and customer communication remotely as a bilingual specialist supporting OPENLANE's arbitration claims in the EST time zone.
As a Bilingual Automotive Technical Specialist, you will investigate claims and assess vehicle condition for fair, evidence-based resolutions. Your work combines hands-on industry experience, technical analysis, conflict resolution, negotiation, and CRM software. You will communicate with customers and teams in English and French.
Key Responsibilities:
- Verify vehicle condition data from inspection reports
- Investigate and resolve customer arbitration claims
- Explain technical resolution bases clearly to customers
- Mediate disputes and negotiate repairs or pricing
- Collaborate with inspection and quality control teams
Requirements:
- Bilingual English and French communication skills
- At least two years of hands-on automotive industry experience
- Availability during EST hours, 8:30 AM to 5:00 PM
- Customer service, conflict resolution, and negotiation skills
- CRM software proficiency and basic computer literacy
Bring automotive expertise, bilingual communication, and sound judgment to resolve OPENLANE claims and clarify vehicle condition concerns.
Bilingual Automotive Claims Specialist in Ottawa employer: OPENLANE
OPENLANE is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Growth-Focused Senior Product Manager. With a strong emphasis on employee growth and development, team members are encouraged to leverage their skills in a dynamic environment that values data-driven decision-making. Located in a vibrant tech hub, employees benefit from access to cutting-edge resources and a network of industry leaders, ensuring a rewarding and meaningful career path.
