Commercial Accounts Program Manager### Commercial Accounts Program ManagerApply: Remote: CAN - ON - Brampton (Toronto): Full time: Posted Today: R-255018**Who We Are:**At OPENLANE we make wholesale easy so our customers can be more successful.**We're a technology company** building the world's most advanced—and uncomplicated—digital marketplace for used vehicles.**We're a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use.**And we're an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.**Our Values:****Driven Waybuilders**. We pursue challenges that inspire us to build, create, and innovate.**Relentless Curiosity.** We seek to understand and improve our customers' experience.**Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition.**Fearless Ownership.** We deliver what we promise and learn along the way.## **We're Looking For:**We are seeking a **Commercial Accounts Program Manager** with experience in B2B client relationship management and client advocacy within the automotive inspection sector.
You will be part of the OPENLANE Canada Inspections team responsible for delivering best-in-class inspection services, technical data integrations, and operational excellence for key commercial account partners.
You will be involved in leading client meetings and collaborating cross-functionally with Product, IT, and Operations teams. The ideal candidate will have 3+ years of account management experience in the automotive industry. ## **You Are:*** **Client-Centric:** You build deep, trusted relationships with major account partners and advocate fiercely for their technical and operational needs.* **Data-Driven & Analytical:** You comfortably monitor, track, and report on SLA metrics and KPIs to continuously elevate service levels.* **Collaborative Solutions-Finder:** You seamlessly bridge internal operations, and client teams to resolve complex technical or process challenges.* **Effective Communicator:** You possess exceptional public speaking and interpersonal skills to lead business reviews and strategic demonstrations with executive stakeholders.* Proactive & Results-Oriented: You identify workflow bottlenecks, implement productivity tools, and drive continuous operational optimization. ## **You Will:*** Act as the primary point of contact and advisor for assigned client partnerships regarding all inspection services rendered.* Lead client meetings including onboarding/implementation, business reviews, SLA status updates, and technology/inspection demonstrations.* Maintain, monitor, and report on accurate monthly SLA metrics and KPIs, utilizing data insights to drive client forecasting and service enhancements.* Collaborate cross-functionally with internal operations, Product, and IT teams to translate client technical requirements into actionable development items.* Optimize operational workflows, manage escalated client issues or disputes, and implement process improvements to maximize overall efficiency.* Provide strategic feedback and market intelligence to executive leadership regarding client trends, industry changes, and service opportunities.* Deliver timely, professional correspondence (calls, video conferences, and emails) for all internal and external client requests. ## **Who You Will Work With:**Reporting to the Sr. Manager, Commercial Operations, this role will collaborate with internal Operations, Inspections Product, IT, and Client Executive Leadership on a daily/weekly basis. ## **Where You Work:**Your work is performed as a Remote employee (based in Toronto / GTA preferred). ## **Must Have's:*** 3+ years of account management experience.* 3+ years of automotive industry experience.* Bachelor's degree or equivalent industry experience.* Proven capability in managing B2B account partnerships, client onboarding, and SLA/KPI monitoring.* Strong understanding of B2B data integrations, APIs, SaaS, and PaaS.* Exceptional verbal and written communication, presentation, and analytical skills. ## **Nice to Have's:*** Proficiency in Google Workspace and Salesforce CRM.* Background in automotive inspection technologies or remarketing services.* Experience working directly with Product and IT engineering teams on prioritizing development items **What We Offer:*** Competitive pay* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)* Immediately vested 401K (US) or RRSP (Canada) with company match* Paid Vacation, Personal, and Sick Time* Paid maternity and paternity leave (US)* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)* Robust Employee Assistance Program* Employer paid Leap into Service Day to volunteer* Tuition Reimbursement for eligible programs* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization* Company culture of internal promotions, diverse career paths, and meaningful advancement**Sound like a match?
Apply Now - We can't wait to hear from you!****Compensation Range of**Annual Salary: $70,000.00 - $80,000.00 CAD(Depending on experience, skill set, qualifications, and other relevant factors.)
Commercial Accounts Program Manager in Edmonton employer: OPENLANE
OPENLANE is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Growth-Focused Senior Product Manager. With a strong emphasis on employee growth and development, team members are encouraged to leverage their skills in a dynamic environment that values data-driven decision-making. Located in a vibrant tech hub, employees benefit from access to cutting-edge resources and a network of industry leaders, ensuring a rewarding and meaningful career path.
