Lead critical harm operations at OpenAI from Toronto, currently remotely, using program management and cross-functional execution skills. Build systems that scale responsibly. This Program Manager role supports User Safety & Risk Operations across evolving Critical Harm priorities. You will structure ambiguous problems, align partners, and drive complex safety programs from framing through execution. Work may include national security, violent-activities, wellbeing, Frontier Risk, or Trusted Access workflows. Key Responsibilities:
Lead strategic operational builds from problem statement through implementation Translate policy and safety constraints into executable workflows Coordinate cross-functional partners and resolve critical dependencies Use operational data to identify bottlenecks and quality gaps Drive escalations and decisions to durable closure Requirements:
8+ years in program management or related operations fields Track record scaling ambiguous work from framing through launch Ability to align teams without direct authority Technical and analytical fluency around data and automation Clear communication with technical, operational, policy, and executive audiences Apply program management, operational judgment, and cross-functional leadership to OpenAI’s evolving critical harm priorities in Toronto.
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Critical Harm Program Manager in Toronto employer: OpenAI, Inc.
OpenAI, Inc. is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Premium Support Engineer role based in Toronto. Employees benefit from flexible remote work arrangements, comprehensive training programs, and opportunities for professional growth within a cutting-edge technology environment. Joining OpenAI means being part of a mission-driven team dedicated to solving complex challenges while enjoying a supportive atmosphere that values creativity and teamwork.
