Support export ocean cargo customers at OOCL in Vancouver, using clear communication and careful booking management. This is a regular full-time outbound position.
As a Customer Service Representative, you will handle export cargo inquiries and coordinate booking activity. The work requires customer service experience, Microsoft Office knowledge, attention to detail, and strong verbal and written communication. You will also collaborate across functions to manage expectations, equipment, and space availability.
Key Responsibilities:
- Respond to export cargo inquiries by email and telephone
- Create, amend, or transfer export bookings
- Apply appropriate systems and guidelines to booking activities
- Communicate cross-functionally about expectations, equipment, and space
- Promote OOCL online tools to customers
Requirements:
- Customer service experience in a professional setting
- Knowledge of international cargo container movement
- Critical thinking and problem-solving skills
- Microsoft Office Suite knowledge
- Ability to manage multiple tasks simultaneously
Bring customer service, booking coordination, and communication skills to OOCL's export ocean cargo team in Vancouver.
Export Ocean Cargo Customer Service Representative in Vancouver employer: OOCL USA Inc
OOCL USA Inc offers exceptional career and development opportunities, emphasizing a strong work culture centered around core values such as community responsibility and customer focus. Employees benefit from attractive compensation packages that include paid vacation days, medical, dental, and vision coverage, as well as a retirement savings plan. The company fosters an environment of operational efficiency and safety, supporting reliable service and business growth.
